Sorry to be non-supportive here, but it seems to me that the second a person realizes that he has something defective, he has the responsibility to not use or otherwise further degrade the item if he wants some resolution from the seller.
Cards are no different. If a buyer finds something wrong and want to seek remedy from the seller, he has to sit on the cards while he pursues resolution. A week isn't that long for no response - maybe not long enough to decide that there will (or may) be no remedy from the seller and start dismantling the purchase.
Using or otherwise degrading a purchased defective product takes away from the seller one of his most important remedy options - a full refund, return of product so that he can resell it as is to another buyer. To unilaterally take that remedy away from him and then expect him to "do something" when you have hobbled his position doesn't strike me as fair.
(Note that I'm not supporting the seller on poor packaging and otherwise not getting an intact lot to the buyer. That's on the seller. But the seller's mistake or poor practice does not relieve a buyer of the obligation to maintain the goods in the condition received while pursuing a remedy.)
Sorry. Just my two cents though.
Joann
Festivus. For the Rest of Us.
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07-07-2010, 06:18 AM
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