Shipping and Insurance

[mdschulze]

My first and last experience with UPS was about 8 months ago. I sold a limited edition framed print on Ebay and needed to ship to California. I had the item professionally packaged and insured the item for $300 (Item sold for $225 plus $25 shipping).

Once the package arrived, I received an email from the buyer stating that the package had a hole through it and she could hear glass moving around inside. After opening the package, the frame was broken and the shards of glass had scratched the print. After about 8 weeks, I received a refund for about $218 (not exact total). UPS explained that the $18 was for the shipping costs and their value of the print, $200. I lost $32 out of the deal and 8 weeks wait time. I appealed their decision and was declined based on their theory of what they thought the print was worth (even though I insured for more than the amount). I'll never use their services again.