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#10

09-18-2013, 03:56 AM

glchen

_G@ґy*€hℯη_

Member

Join Date: Apr 2010

Posts: 3,005

Quote:

Originally Posted by ullmandds

how about why customer service sucks so bad within so many businesses?!

I bet it's by design!!!!

Short answer to this is there is a reason that customer service in most companies is a cost center, and sales is a revenue center. Cost centers tend to be more fixed costs in companies, so when operating margins need to be raised, these are the areas that are cut. Revenue centers tend to be more commission based, so their compensations can go much higher (but on the flip side, if they don't meet their sales targets, they can be fired faster).

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