Did The Auction House Handle My Complaint Correctly?
I have been doing business with a major Auction House for several years. In fact I have won items totaling $111,000. So, I would say that I have been a pretty decent customer of theirs.
Last week, I won a few graded cards, They arrived in the mail yesterday and one of slabs was broken on the back. It did not break during delivery because it was packed pretty well. I am pretty sure it was broken when they listed it.
Okay, it could happen so I contacted them and asked them what I should do with it. They said mail it back and they will have it reslabbed. They also mentioned that I would be responsible for the shipping costs back to them.
That's when I got all pissed. They sent the damaged merchandise but they expect me to pay for the shipping costs to return this item.
I told them that was a poor response and would probably take my business somewhere else if they don't resolve this.
Am I wrong?
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12-17-2014, 05:36 PM
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