ebay buyer not happy - advice

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Posted By: rob

Ok, so i have a question. I sold a group of Goudeys recently and this was the description with the card in question (mind you, all the cards had the same description but had a different name obviously and all the cards were scanned on the website I provided). the listing itslef had a tiny scan with it, but naturally I assumed anyone interested in the card would access the website provided and clearly listed:

You are ONLY bidding on the SGC 10 Carl Hubbell 1933 Goudey card, number 230. More detailed pictures of all cards for sale can be on the following link: http://picasaweb.google.com/rgutheil/Album ... Shipping is $4.00 and $1 for each additional card won. There are no returns on graded cards, sorry. I will ship immediately if I have done business with you before, otherwise I will wait for payment to be received. Please ask any quesitons.


Now the following is an e-mail I received from the buyer of this card:

I had NO idea how to go to your "link" of more pictures(I tried but,but I couldn't download the pictuers.Why didn't you just put the pictures on the eBay listing page,it's doesn't cost much.
It was kind of decieving how you show the smallest picture of the Hubbell card you could,next to another card.
YOU KNOW IF YOU SHOWED THE CARD WITH EVEN A HALF DECENT SCAN,YOU WOULD'T HAVE SOLD THE CARD FOR EVEN $30.00.
I've been collecting for over 35 years,and I HATE this grading CRAP!!!!!! IT RUINED THE HOBBY !!!! Graded cards will soon be faded out.Just like inserts.
I WANT $10.00 back or a FULL REFUND.You could have put multiple creases,and paper loss in the description,insted of trying to hide how POOR the card was in a TINY scan.
What did you pay,$20.00 for this piece of junk.
I won't leave feedback until we can work this out.
Thanks,
Allen
I've done card shows for over 20 years,NOW I KNOW WHY.eBay is a JOKE.
I've done card shows for over 20 years,

Now the following is my crafted response which I have not yet sent:

Let me see, how should I respond to your aggressive, asinine e-mail?

I am not sure I could have been any more clear in my description. I provided a link for you with all the cards I was selling. You did not have to download anything. Nothing about this was deceiving.

I also said "please ask any questions". That would provide you with the perfect invitation to ask how to access the link, which I could have told you. In fact, anyone who is remotely computer literate could copy and paste the link, but apparently you are not.

I also clearly stated, there are no returns on graded cards. So, despite three clear reasons why I should simply say sorry you are out of luck, you decide to barrage me with insults, employing the caps lock key for emphasis, and making demands. Your interpersonal skills are poor and I am sorry you are not satisfied with your purchase, but it sounds like you are more frustrated with yourself or with your computer skills.

I will have to consult with my business associates regarding this matter and will get back to you in due time.



I am sure many of you will just say return the money (it was only $39) and be done, but the abrassiveness of the e-mail makes that the last thing I want to do.


Rob