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I have also seen some questionable autographs in Lelands, but fewer than the other AH's that have TPA's backing their autographs. The Lelands formula has been working fairly well. The real benefit to the buyer is that Lelands is doing their own authentication, so if you have a disagreement, it's with Lelands as opposed to JSA or PSA/DNA via the AH. It removes a layer.
I have never had a complaint with Lelands, but when I had a problem with a PSA/DNA authenticated forgery, the AH backed PSA/DNA and I was SOL. That's an AH I will never again buy an autograph through. I don't think they realize how badly they screwed themselves by saying "PSA says it's good, so go away". I guarantee you that the lost business through word of mouth, far outweighed what it would have cost them to have simply taken care of the problem.
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