A Tale of Two Auctions Houses (The GOOD and the BAD)

[GregMitch34]

Last year I accidentally bid on a lot at giant Heritage--if you can believe it, this was a real accident, not simply a change of heart, really--and ended up winning it. I called them but it was a weekend. On the Monday a woman called and said they'd contact the under bidder, no problem, and then the next day said I was off the hook (presumably they took a slight hit on this). Adding, if it happens again in the next year they will take away my bidding privileges, certainly fair.

Is this the usual experience people have had?

[Wite3]

Does it really matter who Rhys spoke to at Clean Sweep...it still falls on the boss to train employees in good customer service. I think it is actually worse...if Steve wants to look good, he just would have come on, said he made a mistake and said he will take care of it...not throw one of his employees under the bus. Just my opinion.

Joshua

[Orioles1954]

Originally Posted by Wite3

Does it really matter who Rhys spoke to at Clean Sweep...it still falls on the boss to train employees in good customer service. I think it is actually worse...if Steve wants to look good, he just would have come on, said he made a mistake and said he will take care of it...not throw one of his employees under the bus. Just my opinion.

Joshua

+1

[steve B]

Originally Posted by Wite3

Does it really matter who Rhys spoke to at Clean Sweep...it still falls on the boss to train employees in good customer service. I think it is actually worse...if Steve wants to look good, he just would have come on, said he made a mistake and said he will take care of it...not throw one of his employees under the bus. Just my opinion.

Joshua

I'd agree on the training.

But....If someone is a shipper receiver and isn't new at the job and tries to Fedex or UPS something to a PO box they deserve a bit of time under the bus.


Steve B