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#1
05-13-2015, 09:30 AM
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Sounds like a boot password has been set in the BIOS. Check for documentation on Toshiba's website for your model laptop and pray there is some option for resetting the BIOS without having to replace the motherboard. Did anyone else have access to the laptop? Do you run any antivirus or firewall software?
Last edited by DaClyde; 05-13-2015 at 09:32 AM. 
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#2
05-14-2015, 04:18 AM
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you can try resetting the BIOS to default by removing the CMOS battery (the round shiny battery that looks like a dime on the system board) for a few minutes and then putting it back in
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#3
05-14-2015, 04:20 AM
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if it was from a business their IT department may have set a bit-locker PW - if that's the case there is no way around it unless you have the PW
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