71 O-Pee-Chee mailday question

[irv]

Originally Posted by Stonepony

How this is not the most controversial and talked about post of the year is beyond me. PSA received a damaged card and altered ( repaired) it so it would have the appearance of a high grade. Is this being swept under the rug? Crazy

Originally Posted by Eric72

Bumping this to the top because I believe this is a serious issue that should be discussed at length. PSA is, "fixing" cards. How does this not warrant serious discussion?

Originally Posted by Stonepony

+1, where are the veteran members?

It is surprising this isn't being discussed any further, but at the same time, I understand those who have many PSA high end graded cards, would likely like this to just disappear?

[bswhiten]

I emailed the top brass at PSA last Monday. Haven't heard back yet...

[Rookiemonster]

The pic of the corner looks like two different cards to me . I can't believe something like this but now you gotta ask how many times has this happened .

[bswhiten]

Originally Posted by Rookiemonster

The pic of the corner looks like two different cards to me . I can't believe something like this but now you gotta ask how many times has this happened .

It's definitely the same card. The customer service manager told me what they did to "fix" it.

[Rookiemonster]

Originally Posted by bswhiten

It's definitely the same card. The customer service manager told me what they did to "fix" it.

Lol not saying it isn't it just looks different in the two examples. I've had my own issues with psa so I don't doubt that they just run encase theses card as fast as possible. With little to no care .

[bswhiten]

I wish it were a different card that was a True 8!

[bswhiten]

I thought I would let the members who were interested in this post know that I just got off the phone with Joe O. and he gave me an explanation as to how the bend occurred and why it was fixed.

He told me how the bend more than likely happened and told me how rare this actually occurs. He was really cool about the whole thing and like many of you guys assumed said that it was probably caused by the "booming" process (human error) when they sonically seal the card. Human error was to blame and he said PSA grades anywhere from 120k-150k cards a month, so sometimes mistakes do occur.

He said most of the time the mistakes during the sealing process lead to a noticeably crimped card where PSA will then buy back the card from the original submitter, but that this specific bend was different. The only reason they were able to push the paper back down was because there was no break in the paper, therefor no bend was left in the paper when it was pressed back down.

He was irritated that the eBay seller wouldn't take the card back, and asked me for his contact info as well, because he said a reputable seller would have known to take the card back and then deal directly with PSA.

To wrap it up... he said PSA would buy the card back or let me keep it as an 8. I told him I would take it back since they stood behind the grade but he said that at anytime in the future if I wasn't comfortable with it that they would buy it back.

For me, at least, they provided a reasonable explanation and I'm not concerned that this happens on a frequent basis. Thanks to Bob for providing me contact info. Jackie was extremely nice and professional to deal with.