eBay / PayPal refunds when item shows delivered?

todeen · #1 01-15-2020, 11:56 PM

Quote:

Originally Posted by Mark17

+1

I agree, keep HR out of it. This is between your mailman and the folks in the mail room.

The OP said packages sometimes disappear in the mailroom but that they usually show up. That indicates that sometimes they don't. If this is a recurrent problem, then turning to HR isn't that unreasonable. But you know what's best.

I once fought a college registrar, USPS, and the receiving company for six months, 4 transcripts sent, never delivered, and everyone blaming the other. All this was holding up job opportunities. HR complaints got that transcript delivered.

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toledo_mudhen · #2 01-16-2020, 03:35 AM

So the outcome here will be interesting.

If I'm the Seller on this deal then I am comfortable that I did everything needed to feel like this transaction is a done deal and move on to the next.

If I'm the Buyer then I am out the cost of the card and don't have what I purchased in hand.

I have been selling (and buying) on eBay for 20+ years also and have slowly watched what was once a great forum to connect a buyer and a seller together - become a "Seller Beware" forum where the Buyer can do no absolutely no wrong.

If eBay ends up refunding you and charging the Seller then that would be the straw that breaks the camel's back as far as most Sellers would be concerned.

I get that this deal ended up suckking on your end - but the Seller has done absolutely everything that should be required as far as eBay is concerned.

jchcollins · #3 01-16-2020, 09:02 AM

Quote:

Originally Posted by toledo_mudhen

So the outcome here will be interesting.

If I'm the Seller on this deal then I am comfortable that I did everything needed to feel like this transaction is a done deal and move on to the next.

If I'm the Buyer then I am out the cost of the card and don't have what I purchased in hand.

I have been selling (and buying) on eBay for 20+ years also and have slowly watched what was once a great forum to connect a buyer and a seller together - become a "Seller Beware" forum where the Buyer can do no absolutely no wrong.

If eBay ends up refunding you and charging the Seller then that would be the straw that breaks the camel's back as far as most Sellers would be concerned.

I get that this deal ended up suckking on your end - but the Seller has done absolutely everything that should be required as far as eBay is concerned.

Totally agree with you. I made it clear to the eBay rep on the phone yesterday that the seller had done nothing wrong. The seller, in the case that was opened - politely described the shipping and included the pick-up scan date, delivery date and basically said sorry, but what can I do - it was scanned as delivered in the proper zip code, and even before the estimated delivery date.

Ebay should not punish the seller. However, their �Money Back Guarantee� states simply that as a buyer, I am eligible to be reimbursed if I �don�t receive the item.� While I recognize that ostensibly - the item showing tracking delivered would seem to prove me wrong - that does not change the fact that I DO NOT have the item, as it was either stolen, delivered to the wrong address, or lost. This is a frequent trend with the USPS lately, and from the dialogue I had with the eBay rep yesterday, this seems to be something they are aware of. So in this case, a refund that comes out of eBay�s pocket and not the seller�s would seem to be in order, and was what the rep I spoke to yesterday seemed to be insinuating would happen. I have no reason to lie about this; I�d much rather have the card than the $142.50 I�m now out. And I have a 21 year track-record on eBay, both buying and selling cards with 100% positive feedback - where I have never opened a request like this before. So, whether they will see it my way or not in the final analysis, I�m not sure - but I�m going to have to let whatever happens in the case be enough, as I�ve done all I can. Continuing to badger the USPS is useless; they will not even call me back - and their site to file a report with tracked packages right now would appear to be down. (I spent many wasted hours trying to locate a package last fall that the USPS truly did lose at their regional facility, all to no avail...) Continuing to hound my mailroom will start to be tiresome, and suggestive of the fact that I think they stole it, which even if true - is not going to do me any favors in the goodwill dept.

Part of this is just the cost of doing business when you get like 100+ packages from eBay every year. I get that and will be glad to move on one way or the other next week when eBay decides my case.

Thanks all for listening...

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rats60 · #4 01-16-2020, 09:53 AM

Quote:

Originally Posted by toledo_mudhen

So the outcome here will be interesting.

If I'm the Seller on this deal then I am comfortable that I did everything needed to feel like this transaction is a done deal and move on to the next.

If I'm the Buyer then I am out the cost of the card and don't have what I purchased in hand.

I have been selling (and buying) on eBay for 20+ years also and have slowly watched what was once a great forum to connect a buyer and a seller together - become a "Seller Beware" forum where the Buyer can do no absolutely no wrong.

If eBay ends up refunding you and charging the Seller then that would be the straw that breaks the camel's back as far as most Sellers would be concerned.

I get that this deal ended up suckking on your end - but the Seller has done absolutely everything that should be required as far as eBay is concerned.

I had this happen recently. If the seller shipped with tracking and it shows delivered. EBay will not charge him back.

evangeleblanc · #5 01-18-2020, 10:38 PM

Had this happen to me almost a year ago. USPS left a package on my doorstep for some odd reason, it was then stolen. I had to file a police report and then eBay did an investigation and I appealed their decision and got my money back. Took a few weeks but wasn't SOL, although the value of the package was $1000+ and package was insured.

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