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#26
05-17-2020, 07:00 PM
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Auction Paused due to Hardware overload and Failure- Details and Resolution
This email is going out from to all those who bid or consigned in the auction.
Hello to everyone who placed a bid or consigned in our spring auction. The auction has been paused during extended bidding. Due to an unprecedented number of bidders the server failed. The auction will NOT close tonight as the problem cannot be fixed tonight. As such, you will be not be able to bid tonight. Do not worry, you are not locked out and it is not your system. The auction will remain paused until we speak to the server company in the morning and get a timetable to switch onto a server system that can handle the volume we generate. As you know we encountered the problem last night and were hopeful we would be able to resume the auction today, but obviously we were not able to do so and sincerely apologize. As soon as we have this information, we will give everyone ample notice of when extending bidding will begin. We are hopeful that this will occur within the next couple of days. When the auction resumes, it will be in extended bidding with 25 minutes left on the clock. You will receive at least 24 hours’ notice prior to bidding commencement and extended bidding rules will still be in effect. I have been a collector and card/memorabilia dealer for 40+ years. I know how serious we all take our collections and how passionate we all are about these auctions. At Goldin, like you, we believe our auction are ‘events’ more than they are simply auctions. We are again sorry for this horrible inconvenience however for the sake of all our bidders and consignors we cannot allow an auction to close when users cannot use the system. The system became unusable at approximately 6pm EST. at which point I received many panicked emails, calls and texts from bidders who were worried about losing out on their key item because the system would not take their bids. This “pause”, and fix is the only way to keep the integrity of the auction. My commitment to you is that this server failure will never happen again in a future auction as we will we be migrating to a different cloud server system with unlimited user capacity. Please note that ALL ORDERS FOR THIS AUCTION WILL SHIP FREE OF CHARGE AND THE COSTS ABSORBED BY US. Applicable insurance cost will still apply. We have built this company from a startup in 2012 to an industry leader i today, and this is a tough growing pain for all of us at Goldin Auctions. I assure you again this will be dealt with and we will be better for it as user experience at Goldin is paramount to us. We will provide an update as soon as possible by email- stay tuned. Thank you for your efforts, understanding and consideration, it means the world to us Very truly yours The Goldin Auctions Team Ken Goldin Chief Executive Officer Goldin Auctions 160 E. 9th Avenue Suite A Runnemede, NJ 08078 856-767-8550 
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