PSA backlog

[swarmee]

Originally Posted by BobbyStrawberry

Instead of spending years failing to work through the backlog and angering their customer base, why not hire more people and expand their capacity?

Honest answer: I believe they have more than tripled their capacity in the last couple of years, it just hasn't been enough for the market which has grown into base card slab flippers in the same time.
Their biggest failure seems to be keeping low prices for too long, so that the backlog grew quickly to an inordinate pile to ever grow out of.