Mhcc brian drent rude condescending irresponsible and just unkind human being

Rascal1010 · #1 12-23-2022, 12:05 PM

I agree after hearing this, Mile High is one to stay away from. People can defend him all they want, but bottom line is this. He has chosen to run an auction business, and guess what it is like any other retail business, if you have crappy service you're going to have less customers. If you're running an auction business and have been for quite some time, the 2 mistakes listed above are mistakes that should have been eliminated by having a good process in place after the auction. Sounds to me like they have a fly by the seat of their pants process in place. The sealer for me though was it doesn't matter who you are, when you flat out lie about never getting emails or lie about anything else, I'm done doing business with you. You are only as good as your word in business and in life.

Jeff_cvc · #2 12-23-2022, 01:25 PM

I�m sorry to hear about your experience, that sounds really frustrating.

I live in Denver and have participated in Mile High auctions since 2017. Their old offices were located very close to my restaurant, hence I pick up winnings from them to save on shipping. They even ordered some pizza from me one night during their closing of an auction. I thought that was a nice gesture. I�ve never dealt with Brian, my contact down there is Ben. He�s a great guy, that I have always enjoyed talking with on my visits to their offices. I�ve never had any issues, but instead I�ve only had great interactions with Ben. I will also add that their old and new offices were always very well kept, everything looked organized and everyone I�ve met there has been nothing but friendly.

It�s a bummer to hear about Brian�s response to this situation and I hope it comes to an appropriate resolution.

Jeff Rogoff

Lorewalker · #3 12-23-2022, 01:40 PM

I get the frustration of the OP but I must be missing something because I am not seeing what exactly he has done wrong or how he was rude, condescending, irresponsible, etc etc, other than the OP assertions that he was.

I consider Mile High a pretty big operation and the fact that the owner has handed out his cellphone means he is pretty accessible. When things are not resolved to our satisfaction it is annoying but sometimes we need to place ourselves in other peoples' shoes to gain the proper perspective. Brian might be the owner of the company but I am confident a business of his size has people there more qualified to handle payment status of invoices, no?

And finally, I have done wires in the past and they have bounced back a week later because some minor thing was wrong on the wire instructions. Wondering if the OP has verified with his bank that the wire went through. Maybe the wire was initiated and it truly was not received by the Mile High.

Snapolit1 · #4 12-23-2022, 01:56 PM

I'm not a huge fan of the "customer is always right" canard. . . . having had public facing jobs in my life. . . . .and the customer isn't always right . . . sometimes he's totally out of line obnoxious dick . . . . but this interaction sounds like the business owner just assumed from the git go that this guy was full of it or misinformed. Sort of a weird tact to take.

QUOTE=Lorewalker;2296994]I get the frustration of the OP but I must be missing something because I am not seeing what exactly he has done wrong or how he was rude, condescending, irresponsible, etc etc, other than the OP assertions that he was.

I consider Mile High a pretty big operation and the fact that the owner has handed out his cellphone means he is pretty accessible. When things are not resolved to our satisfaction it is annoying but sometimes we need to place ourselves in other peoples' shoes to gain the proper perspective. Brian might be the owner of the company but I am confident a business of his size has people there more qualified to handle payment status of invoices, no?

And finally, I have done wires in the past and they have bounced back a week later because some minor thing was wrong on the wire instructions. Wondering if the OP has verified with his bank that the wire went through. Maybe the wire was initiated and it truly was not received by the Mile High.[/QUOTE]

edjs · #5 12-23-2022, 08:06 PM

Quote:

Originally Posted by Jeff_cvc

I’m sorry to hear about your experience, that sounds really frustrating.

I live in Denver and have participated in Mile High auctions since 2017. Their old offices were located very close to my restaurant, hence I pick up winnings from them to save on shipping. They even ordered some pizza from me one night during their closing of an auction. I thought that was a nice gesture. I’ve never dealt with Brian, my contact down there is Ben. He’s a great guy, that I have always enjoyed talking with on my visits to their offices. I’ve never had any issues, but instead I’ve only had great interactions with Ben. I will also add that their old and new offices were always very well kept, everything looked organized and everyone I’ve met there has been nothing but friendly.

It’s a bummer to hear about Brian’s response to this situation and I hope it comes to an appropriate resolution.

Jeff Rogoff

Jeff,

If it was Ben Gassaway, he passed away this year. It’s on their main page.

Seven · #6 12-23-2022, 08:39 PM

Andy,

Sorry to hear about your bad experience. Hopefully this will get resolved quickly.

Jeff_cvc · #7 12-26-2022, 09:52 PM

Quote:

Originally Posted by edjs

Jeff,

If it was Ben Gassaway, he passed away this year. It�s on their main page.

Ed, thank you for letting me know.

I last spoke with Ben in March when I had won some items. I remember picking up the items with my son, Sam. Ben was so kind to take the time and ask Sam about himself and they talked baseball and golf. I�m really saddened to hear this news, he was always someone I looked forward to seeing and enjoy some friendly banter. You�ll be missed Ben, sending prayers to your family.

Yankees1964 · #8 12-23-2022, 02:02 PM

Quote:

Originally Posted by Rascal1010

I agree after hearing this, Mile High is one to stay away from. People can defend him all they want, but bottom line is this. He has chosen to run an auction business, and guess what it is like any other retail business, if you have crappy service you're going to have less customers. If you're running an auction business and have been for quite some time, the 2 mistakes listed above are mistakes that should have been eliminated by having a good process in place after the auction. Sounds to me like they have a fly by the seat of their pants process in place. The sealer for me though was it doesn't matter who you are, when you flat out lie about never getting emails or lie about anything else, I'm done doing business with you. You are only as good as your word in business and in life.

This sums it up. No excuse today to be ignorant cor condescending (which Andy's post clearly shows). There are plenty of auction houses that know how to treat customers right. This is not the first issue I've seen with Mile High. I'm sure some have had decent experiences but for my money, I'll spend it elsewhere.

Sent from my SM-G975U using Tapatalk

swarmee · #9 12-23-2022, 04:44 PM

How was his record on removing trimmed and altered cards from his auctions?

Peter_Spaeth · #10 12-23-2022, 04:51 PM

Quote:

Originally Posted by swarmee

How was his record on removing trimmed and altered cards from his auctions?

It doesn't really speak to the overall question who he takes consignments from, but when I pointed out an obviously altered Tiger Woods RC he did take it down.

rman444 · #11 12-23-2022, 05:25 PM

Andy - sorry to hear about your experience with Brian. I had a similar experience with him and Mile High earlier this year. Seems like a reoccurring theme.

AndyG · #12 12-24-2022, 02:16 PM

Funny you should ask. I did once buy a 1971 topps rack pack that he apparently was already told was not real. When I got it I emailed Steve at BBCE and he told me it was fake. MHCC offered for me to send it in to get authenticated. I told him I already spoke to Steve and was alerted it was fake. He did take it back.

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