Memory Lane Gehrig expectation vs reality

[Snowman]

Originally Posted by D. Bergin

Bottom line, if the customer is unsatisfied, they should give a refund with a prompt return of the card. If they asked for the card back to "review", I'd be shocked if they don't refund once they have it back in hand.

They can't just offer refunds every time a customer complains though. Too many people would take advantage of that. I think it's important for sales to be final in general. But when an item is misrepresented they need to make it right. I believe they will. It's hard to argue that this card was not misrepresented when holding it in hand and comparing it to the listing.