Posted By:
Al C.risafulli"Many sellers lose money by their reputation."
Exactly.
In an arena where sales are made through an internet medium, in a hobby dominated by word of mouth, reputation is everything (for a seller OR a buyer). And when you sell a card to someone - particularly someone who's name is all over the hobby message boards and is obviously well-liked and respected - you'd think it would be a no-brainer to do the right thing, and not wait until it's splashed all over the boards.
Do the right thing immediately, right off the bat, and you've got a customer for life. Wait for your error to become public, and you're stuck doing damage control. It's the same in any business, but particularly so in such a small hobby niche.
We're all bidding on the same items from the same sellers all day long, using the same grading companies and then sharing our experiences on the message boards. Your actions define you, in more ways than one.
-Al
10-13-2006, 08:01 AM
Brian Cataquet (tobeeecat)
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