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dan mckeeThis thread sent a reminding chill down my spine! I thank Rich for the friendly statement about me in the very beginning but I feel any problem is huge no matter how large or small dollar wise. I can vouch for both parties here as well, Rich has been around forever and is as honest as it gets. I also fully back Josh Evans and Scott Gaynor. I don't know the others. It is a shame but this kind of thing can happen. It happened to me with an auction house who are my very good friends and I have known for 30 years. My items mysterously appeared after another bidder complained of his missing item, all items were found together at that point. No harm no foul? Maybe, maybe not. If Lelands stated that they had tapes running than bingo, review the tapes or make Rich happy at the $400 partial refund. Offering a full refund is good customer service as well but excellent customer service is needed in these instances.
Rich, I am very sorry this happened to you, it is not a good feeling at all, especially that feeling of you maybe being accused of being dishonest. PSA made me feel that way in the NMagie incident and in court with them. Dan.
12-19-2008, 04:10 PM
Lelands - poor customer service or not???
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