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Thank you to MEARS and JSA
For handling a mistaken authentication issue quickly and professionally. JSA authenticated a preprinted item with a full LOA. When apprised of the mistake they stepped up and immediately offered to refund the purchase price via MEARS (the seller). We (well, I) often throw a lot of rocks at AHs, TPAs and others in the hobby, so this is a nice change of pace. Good to see some professionalism.
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Read my blog; it will make all your dreams come true. https://adamstevenwarshaw.substack.com/ Or not... |
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That is great, Adam.
We all make mistakes. It's how the mistakes are addressed is what counts. |
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Quote:
They certainly don't do this as a matter of policy. |
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Didn't you say it was an auction LOA that came with the item? A full LOA is somewhat scary, but good to JSA & MEARS for stepping up.
Last edited by MrSeven; 09-10-2017 at 11:44 PM. |
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The listing in the auction said "auction LOA"; the LOA was actually the full LOA, not an auction LOA. My view on auction LOAs remains the same (trash) but this turned out to be a full LOA.
As for cost, it was over $300, which is expensive to me. But the cost isn't the point. I'd react the same whether it was a $50 or a $50,000 item.
__________________
Read my blog; it will make all your dreams come true. https://adamstevenwarshaw.substack.com/ Or not... Last edited by Exhibitman; 09-15-2017 at 12:30 PM. |
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