Did The Auction House Handle My Complaint Correctly?

[Sean1125]

They should have paid. If there is every a problem with a transaction good customer or not that cost is minimal. They have likely pulled home 20k in premiums from you, very disrespectful. This isn't so much a money ordeal as principals.

[Econteachert205]

Did you talk to someone with knowledge of your record as a customer, or just talk to some lower level person following s.o.p?

[jbsports33]

Talk to them in person with the card in hand at one of the next shows they will be setup at and see if you can work this out - over the phone never seems to work. This way you both can handle the complaint and just maybe the graders will be there as well and you will not have to ship the card back.

good luck

[Buythatcard]

I agree that it's totally principal at this point. Doesn't matter what you spend at the AH, all customers should be treated the same.

This same place has a very bad habit of overcharging on the S/H which I always go along with.

I will give them the benefit of the doubt and will not out them until they think over my response.

With so many excellent AH's out there, I really don't want to spend my money there anymore.

[Donscards]

Maybe you should have talked to someone higher up and yes, you shouldnt have to pay for return postage. I am wondering which auction house this is, I also buy from all the auction houses and there is one that is always high on shipping etc. Most others are very fair, Good Luck.

[irishdenny]

Staying oN Track with "Principels"...

If they "Might of "Even" of shipped it cracked? Return S/H/I Shouldn't Even be an Issue... And I admit, That I would of Politely offered to Pay for it ~ However, I Certainly Would of Expected Them to countered with, "No Sir, We will be more than Happy to take care of this for You... We Strive on Our Outstanding Customer Service, As You are One of Our Most Excellent Among Them!"

With That Said... I believe that they will see this thread & do the Right Thing!

[tschock]

There are only 3 options here. It was cracked before they shipped it. It was cracked during shipping. YOU cracked it after it arrived. The first 2 they should cover regardless. So are they really implying that YOU cracked it?

[baseball tourist]

Wouldn't the AH actually have made $40K in relation to your historical purchases (assuming approx 20% juice on your buys and another 20% from the consigner). Just saying.

Also saying that good customer service should be the focus of any successful business (especially a major AH) and a customer should not have to pay any assorted costs to have a damaged item repaired.

[t206hound]

Originally Posted by baseball tourist

Wouldn't the AH actually have made $40K in relation to your historical purchases (assuming approx 20% juice on your buys and another 20% from the consigner). Just saying.

I don't know of any AH that charges that much at both ends. I assume most net 15-25% combination from buyer and seller.