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I just started looking at the various auction houses in the past year or so and I was surprised to see how poor some item descriptions are.
I always think of the poor schlub whose prized possession is being so poorly advertised. And it's not just a particular one or two. It seems to be an issue at many. Definitely food for thought when it comes time to sell my collection. Another, observation...I get the impression most of these "big" auction houses try to operate on a skeleton crew staff. If customer service goes out the window just because you're in the middle of doing the one thing you're in business to do, you've got issues.
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