Sgc grading on site at the national

[painthistorian]

The fact is that SGC does not even allow phone calls unless you are privileged to have their private numbers yet currently still has huge amount of demand, so I guess they think they know what they are doing.

I no longer submit anymore with such a blatant disregard for customers to either company unless its thru an auction house, they get better service, its time the complainers do the same.

[Lorewalker]

Originally Posted by painthistorian

The fact is that SGC does not even allow phone calls unless you are privileged to have their private numbers yet currently still has huge amount of demand, so I guess they think they know what they are doing.

I no longer submit anymore with such a blatant disregard for customers to either company unless its thru an auction house, they get better service, its time the complainers do the same.

This is 100% spot on for both PSA and SGC.

[clamendo]

Originally Posted by Lorewalker

This is 100% spot on for both PSA and SGC.

That can’t be further from the truth. PSA has risen as a Phoenix from the Pandemic and SGC better invest in a customer service phone number and show up. I’ve been grading cards with SGC for probably 23 years and PSA for 20.
If PSA’s CEO can respond to Twitter at 6:19am and have one of his IT staff tell me when an issue is fixed late later that day, while I can’t get Peter to return an email about the re-holdering older cards where the flips printing is fading something is rotten in Denmark.



Here’s a coupon 1 free grade for every 20 cards that was issued over 20 years ago



Sent from my iPhone using Tapatalk

[Lorewalker]

Originally Posted by clamendo

That can’t be further from the truth. PSA has risen as a Phoenix from the Pandemic and SGC better invest in a customer service phone number and show up. I’ve been grading cards with SGC for probably 23 years and PSA for 20.
If PSA’s CEO can respond to Twitter at 6:19am and have one of his IT staff tell me when an issue is fixed late later that day, while I can’t get Peter to return an email about the re-holdering older cards where the flips printing is fading something is rotten in Denmark.

Huh? What I wrote can't be further from the truth but what I wrote was a reply agreeing with someone's observation's, which I identified with and your reply to me had nothing to do with my sentiment.

Either way, MY opinion is based on MY experience. Your opinion is based on your experience. Ya see how that works? This is not about truth.

[clamendo]

Originally Posted by Lorewalker

Huh? What I wrote can't be further from the truth but what I wrote was a reply agreeing with someone's observation's, which I identified with and your reply to me had nothing to do with my sentiment.

Either way, MY opinion is based on MY experience. Your opinion is based on your experience. Ya see how that works? This is not about truth.

Okay. You correct you are entitled to your opinion. Let me restate what I said, My opinion and experience is that it’s not 100% “spot on” that PSA is only focused on customer service for auction houses and have received both email and voice communications from their Chief of Staff and Set Registry Manager based on separate inquiries. Also, their CEO responded with a direct message on Twitter to an issue I flagged on their site after an upgrade.

Just to be clear i only send in a few hundred cards (<300) per year and don’t believe that warrants any special treatment. I’ve just been a loyal customer to both, but am extremely disappointed with SGC’s unresponsiveness.

[pkaufman]

I can understand how perhaps SGC does not consider it cost effective to encapsulate cards at the National and have to shut down their Boca operation for a week. I would consider it a major improvement if they would just answer the telephone or my email messages. I don't think that is too much to ask. Regards, Paul

[Lorewalker]

Originally Posted by clamendo

Okay. You correct you are entitled to your opinion. Let me restate what I said, My opinion and experience is that it’s not 100% “spot on” that PSA is only focused on customer service for auction houses and have received both email and voice communications from their Chief of Staff and Set Registry Manager based on separate inquiries. Also, their CEO responded with a direct message on Twitter to an issue I flagged on their site after an upgrade.

Just to be clear i only send in a few hundred cards (<300) per year and don’t believe that warrants any special treatment. I’ve just been a loyal customer to both, but am extremely disappointed with SGC’s unresponsiveness.

That is terrific that your experiences with PSA have been positive with regards to resolving issues. I think most would feel otherwise. It is a fairly large company and as large companies go, great customer service is not something they typically do well. If they are doing a better job for you than SGC is, in that department, I am not shocked. SGC has been a larger company for a much shorter period of time. Not defending them but it might be part of the equation.

Either way, when I pay for their services I am know I am only paying for grading which I expect to be done right. If it can be done timely, terrific but I would not expect either of them to address issues promptly.

[sox1903wschamp]

Originally Posted by Lorewalker

That is terrific that your experiences with PSA have been positive with regards to resolving issues. I think most would feel otherwise.

I am in the Carl camp. PSA over SGC right now. Does that make it a majority on THIS site? Heck no.

[Peter_Spaeth]

Originally Posted by painthistorian

The fact is that SGC does not even allow phone calls unless you are privileged to have their private numbers yet currently still has huge amount of demand, so I guess they think they know what they are doing.

I no longer submit anymore with such a blatant disregard for customers to either company unless its thru an auction house, they get better service, its time the complainers do the same.

People for the most part don't care about customer service, they just want the flip and slabs. It's ironic because back in the day SGC used to have outstanding customer service over the phone, in my limited experience. And not all that long ago when I submitted some relatively obscure nonsports cards, Matt Clark could not have been better to deal with.

[Aquarian Sports Cards]

Originally Posted by Peter_Spaeth

People for the most part don't care about customer service, they just want the flip and slabs. It's ironic because back in the day SGC used to have outstanding customer service over the phone, in my limited experience. And not all that long ago when I submitted some relatively obscure nonsports cards, Matt Clark could not have been better to deal with.

Matt was GREAT at SCG, which is probably a large part of the reason he is at REA now.

[bnorth]

Originally Posted by Aquarian Sports Cards

Matt was GREAT at SCG, which is probably a large part of the reason he is at REA now.

Matt was awesome at SGC. He has been gone for a few years. He helped me with my last sub to them and was gone by the time the cards come back.

[Johnny630]

Matt was great at SGC….He is Currently Great Working for REA.