Sgc grading on site at the national

[Aquarian Sports Cards]

Originally Posted by Republicaninmass

Friend experience with Matt was far from stellar. Wasnt he a " legacy" hire due to his dad's influence in the hobby? I literally cant believe people would say he was great based on this ones person's experience. I know of it because I recommended REA and held their hand through the whole ordeal, including when I told them pull the set as it was only graded as authentic.

He sent in consignors signed set to get graded, and "forgot " to have it dual graded. It came back as only authentic and had to be resubmitted.

We all make mistakes, did he make it right? There were times things didn't go according to plan when he was at SGC, but he would stop at nothing to make things right. Perfection is great, but I'll take someone who fixes their mistakes any day of the week.

[painthistorian]

Just to clarify- Matt when he was with SGC was NOT a legacy hire, he was hired and trained by Dave,Scott & Co., and he earned his reputation on his own merit as a hard working and very capable customer sales technician. He acquired extensive knowledge is a short period of time, enough to move onto REA where he now excels. SGC moved to Florida, and it may have been a personal choice but both REA & SGC were great companies, and REA still is in all aspects of customer service.

I wish SGC would reinstate their customer service number 1-800-GOSGC but that unfortunately is their new business model and luckily they have excelled due to the huge modern climate bump which is now starting to lose steam.
They (SGC) still have great holders and quality graders but that little loss of customer friendliness is really missing and its sad. They are still very important to the industry.

[Republicaninmass]

Originally Posted by Aquarian Sports Cards

We all make mistakes, did he make it right? There were times things didn't go according to plan when he was at SGC, but he would stop at nothing to make things right. Perfection is great, but I'll take someone who fixes their mistakes any day of the week.

I ended up with the blow back for recommending REA. No good deed