Sgc grading on site at the national

[Lorewalker]

Originally Posted by clamendo

Okay. You correct you are entitled to your opinion. Let me restate what I said, My opinion and experience is that it’s not 100% “spot on” that PSA is only focused on customer service for auction houses and have received both email and voice communications from their Chief of Staff and Set Registry Manager based on separate inquiries. Also, their CEO responded with a direct message on Twitter to an issue I flagged on their site after an upgrade.

Just to be clear i only send in a few hundred cards (<300) per year and don’t believe that warrants any special treatment. I’ve just been a loyal customer to both, but am extremely disappointed with SGC’s unresponsiveness.

That is terrific that your experiences with PSA have been positive with regards to resolving issues. I think most would feel otherwise. It is a fairly large company and as large companies go, great customer service is not something they typically do well. If they are doing a better job for you than SGC is, in that department, I am not shocked. SGC has been a larger company for a much shorter period of time. Not defending them but it might be part of the equation.

Either way, when I pay for their services I am know I am only paying for grading which I expect to be done right. If it can be done timely, terrific but I would not expect either of them to address issues promptly.

[sox1903wschamp]

Originally Posted by Lorewalker

That is terrific that your experiences with PSA have been positive with regards to resolving issues. I think most would feel otherwise.

I am in the Carl camp. PSA over SGC right now. Does that make it a majority on THIS site? Heck no.