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#1
12-16-2023, 01:13 AM
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From Wikipedia:
“The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do not feel cheated or deceived. This attitude was novel and influential when misrepresentation was rife and caveat emptor ('let the buyer beware') was a common legal maxim.[1] Variations include le client n'a jamais tort ('the customer is never wrong'), which was the slogan of hotelier César Ritz,[2] who said, "If a diner complains about a dish or the wine, immediately remove it and replace it, no questions asked."[3] A variation frequently used in Germany is der Kunde ist König ('the customer is king'), while in Japan the motto okyakusama wa kamisama desu (お客様は神様です), meaning 'the customer is a god', is common. 
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#2
12-16-2023, 05:10 AM
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Neither the businessman or the customer are always right. It's a ridiculous slogan that holds no place if you wish to be logical.
The businessman should strive to work with the customer towards the most satisfactory outcome for both parties. Sometimes this is just impossible, and one has to weigh if it makes any sense to spend more time on a situation/customer/business. Strange/difficult personalities will occasionaly rear their heads. I don't blame any businessperson for throwing in the towel and moving on to the next task when faced with that. Personally, I've never needed a sale so badly that I'll tolerate dealing with an obstinate customer. No, thanks. Last edited by BillyCoxDodgers3B; 12-16-2023 at 05:36 AM.
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