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#1
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Major problem with eBay - Help is requested!
Posted By: Jon Canfield
Hello All, |
#2
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Major problem with eBay - Help is requested!
Posted By: dan mckee
WOW! How can they do this and let the many doctored reprint cards be sold as real????? This is amazing and 1 reason why I try to stay away from autographs. I am sorry about your misfortune but unfortunately, ebay plays GOD and plays it well. When they suspended me for shill bidding with another collector who they thought was me, I would have been completely stuck if it wasn't for a lawyer who knew a lawyer at ebay. There is no recourse once the moron sending you the support mails from ebay deems you are wrong. It is unbelievable. |
#3
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Major problem with eBay - Help is requested!
Posted By: Jon Canfield
For those of you who don't know me on the boards, my eBay id is joncanfield19 - you can check out my feedback if you would like to see that I am an honest seller... |
#4
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Major problem with eBay - Help is requested!
Posted By: dan mckee
You only get a number to call if you are a powerseller. If a powerseller is caught giving that number out, he will be expelled from ebay. |
#5
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Major problem with eBay - Help is requested!
Posted By: Jay Miller
Since Ebay has no viable competition they can, unfortunately, do whatever they want. If you think their actions are crazy check out their stock price. How can anyone justify buying a stock with a 100+ P/E? Who said the days of irrational exuberance are dead? |
#6
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Major problem with eBay - Help is requested!
Posted By: Bill Cornell
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#7
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Major problem with eBay - Help is requested!
Posted By: petecld
Jon, |
#8
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Major problem with eBay - Help is requested!
Posted By: Jon Canfield
I appreciate your help - I figured this is a losing battle and not one I would really try to to fight anyway... I checked out a company called online-authenticators and for $19.95, they will verify an item and put a link in your auction that an item is authentic. Maybe's its worth it just to avoid this crap from happening. The question I then have is, when I go to re-auction my Ruth or Anson (if both are authenticated I guess), is eBay going to remove the auction regardless? Their customer relations suck! I am a powerseller - I'll have to figure out that number! |
#9
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Major problem with eBay - Help is requested!
Posted By: warshawlaw
I've never heard of this. How does it work if the authenticator doesn't even have the item in hand? How can you tell it isn't a picture of a picture, for example? |
#10
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Major problem with eBay - Help is requested!
Posted By: Jon Canfield
And the major focus of my complaint not only against eBay, but PSA/DNA's quick opinion and all other online authentication for that matter. All PSA/DNA does is look at the scan that is provided in the auction, and gives the bidder a response of "probably authentic" or "probably not authentic". eBay then uses PSA/DNA's evaluation for the basis of their suspension... It is absolutely ridiculous - we all know you can't authenticate items from a scan!! It's impossible and very frustrating for a seller. This is my reputation on the line. You know, I do find it funny that the email from eBay stated that PSA/DNA looked at the item and doesn't think it is real, but I can send it to them for $150 and have them tell me for sure.... Hmmm, who's in bed with who here?! |
#11
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Major problem with eBay - Help is requested!
Posted By: david
i wish they ebay was this vigilant when it comes to paper cut outs and obvious fakes. the problem here is with the psa/dna quick opinion. how can spence tell the subtleties involved in determining autos from a scan. and then there is the obviously the problem of determining an item to be authentic and not. it is not like anson autos are so common that you wouldnt remember authenticating one a month ago and not remembering the same item a few weeks later. |
#12
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Major problem with eBay - Help is requested!
Posted By: Jon Canfield
This eBay system has a major flaw. For example, take my Ruth and Anson items. Let's say I go and get them authenticated using PSA/DNA - bite the bullet and spend the $150 and $175. Now, let’s say both items come back as 100% authentic. So, I've now been penalized by eBay for selling two autographs that appeared fake with a quick opinion, but were later proven to be authentic. See eBay has no system set up were I can resubmit proof that an autographed deemed unauthentic is, in fact, authentic. Now, I have a beautiful Doubleday letter at home I was thinking about auctioning off. This letter was actually on display in the HOF for 4 years, and comes with a letter from the HOF stating where it was kept in the museum (but I have no intentions of sending it to PSA/DNA for authentication – they want $300 to do it). So, let's say I list this item and eBay uses a third party examiner and they say the autograph is fake. I will now be suspended from eBay for a "3 strikes and you're out" policy. Take in mind though, in this hypothetical scenario, the first 2 strikes came on autographs that were deemed fake but later proven authentic. eBay leaves no room for retribution so their system is not only wrong, but flawed. This is a definite problem as I see it. |
#13
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Major problem with eBay - Help is requested!
Posted By: dan mckee
DO NOT SEND it to PSA, hand carry it or risk it being lost or stolen before it is logged into there system. I am speaking from experience! |
#14
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Major problem with eBay - Help is requested!
Posted By: Hankron
Someone is encouraged to point out if my speculation is incorrect, but I am not certain that Spence does (or does the bulk of) the online image judgement that you are speaking of. |
#15
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Major problem with eBay - Help is requested!
Posted By: Jon Canfield
Your point about Spence doing online authentication is well taken and I'm not sure... I'm still under the impression he heads, or rather is the lead authenticator - and it is still a breakdown there... Also, Dan, I've been folowwing your problem - I should go as far as to video tape me types there responses so I can later prove to PSA/DNA I sought help! (j/k - good luck with your ongoing battle!) |
#16
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Major problem with eBay - Help is requested!
Posted By: Jon Canfield
I would like everyone to know that I have talked with Steve Grad regarding my problems via email. He has stated that the Anson piece was only submitted once to PSA/DNA via quick opinion and that it was deemed unauthentic. Now, I do have an original email from the high bidder at the time stating that he submitted the piece for online authentication and that the piece came back good. He then made me an offer to end the eBay auction early, which I did not accept. His online authentication was done at my request (when he questioned me about this how I can guarantee the Anson is authentic) As for now, I will keep the board posted on any new developements as I am contacting the original emailer to find out any numbers he can provide me about his online submission to PSA/DNA of my Anson that came back good. I must admit I'm very happy to see that PSA/DNA has extended help to me in this situation. |
#17
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Major problem with eBay - Help is requested!
Posted By: Hankron
In the end, you may choose to take it to PSA/DNA or Mike Gutierrez (or one of a few others) for their in person examination. As Spence (PA), Gutierrez (AZ), PSA (CA) and GAI (Gutierrez, CA) are spread throughout the country and all do some travelling/shows, I'm sure it wouldn't be too much trouble to hand it off in person. If you end up getting a paper LOA from one of these folks, you will probably get a higher sell price than in the first place. So, if it works out, all this trouble you've had to deal with will work to your benefit. |
#18
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Major problem with eBay - Help is requested!
Posted By: Jon Canfield
Dan, I know you have had problems with PSA, but boy has Steve helped me out. I am appologizing fpr more or less bad-mouthing PSA/DNA - after all, my real problem was with eBay and not really PSA/DNA. Anyway - here's the update - I have an email froma gentleman which claims he had the Anson authenticated online and tendered me an offer. I will send a scan of the email to anyone if they want to verify this, however I don't think anyone really cares. The Anson is my mistake, as I relied on information provided to me by a bidder and should have just questioned PSA/DNA in the first place. The Ruth, however, is no ones fault. As I now understand it, Ruth signatures originally believed to be true and authentic were later proven to be secretarial (sp?) Anyway, this one may have slipped through. The man I purchased the Ruth from has offered a refund and Steve will be helping me as soon as I get him scans. So, I believe this post to now be dead with a happy ending for all! Again, I do want to say PSA/DNA really came through. If only eBay had customer service as good as they do! |
#19
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Major problem with eBay - Help is requested!
Posted By: michael frost
PLEASE SEND ALL INFORMATION AND COPIES WITH RECEIPTS TO THE I.A.D.A. ..PO BOX 848486 HOLLYWOOD FLORIDA 33084..THIS WILL BE VERY HELPFUL .WE ARE PUTTING TOGETHER A FILE ... OR GO TO IACC-DA.COM |
#20
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Major problem with eBay - Help is requested!
Posted By: dan mckee
Great Jon! Glad you are getting some help from the Steve guy. Glad to see some customer service is out there! Even though it isn't me directly, I am always glad to hear good news! Who knows, just maybe justice will be served in my case as well. take care and my best, Dan. |
#21
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Major problem with eBay - Help is requested!
Posted By: another sodomized ebayer
It's a very sad story... a very pathetic story and I'm sure a very true story... truth be told... you're screwed.... |
#22
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Major problem with eBay - Help is requested!
Posted By: jay behrens
I've heard more than a few PayPal horror stories, but the 2 times I had to file claims aginst a seller, I got a refund from PayPal right away. |
#23
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Major problem with eBay - Help is requested!
Posted By: Adam J. Baxter
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#24
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Major problem with eBay - Help is requested!
Posted By: ebayshouldbebetter
You say the man you bought the Ruth from is offering you a refund. Do you mean Jimmy Spence is offering you a refund on the Ruth? |
#25
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Major problem with eBay - Help is requested!
Posted By: stephen koschal
Personally I can't understand how ebay can have someone look at a "scan" of any item and have a decision made that can affect your business. A look at a scan cannot ever determine whether an article is either good or bad. The authenticator can only get a "feeling". To make a decision to shut someone down from a "feeling" is nothing less than out of line. This is nothing more than a gimmick to make additional dollars without a total committment by the authenticator. Personally, an authenticating hired me and I quit after two weeks after they wanted me to authenticate from scans. It can't be done and any authenticator with genuine credentials would not sign off on an item from a scan. |
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