PSA's Unbelievable turnaround times are Horrible!

[Blunder19]

I just got off the phone with PSA regarding a submission which I mailed in over the summer July/August.. apparently they are no longer committing to any time frames for economy submissions... they informed me they are still working on cards received in May.. and possibly an indication that it could be 4-6 more months before my cards get graded..

is anyone else as frustrated with this lack of customer service.. lack of turnaround time? based on this experience why would anyone ever submit a $500 card for grading if the turnaround time is 10 months!? what a joke...

Hey PSA...... Hire some more people before you lose market share..... the phone call I just got off of would have me never submit a card again.... being delayed is one thing.. but telling people you cant even provide them with an estimate after having a card for 3 months... that is absurd.

[sportscardpete]

I think economy is playing with fire at this point. It has been known for months that they are just so backed up on the economy side. And quite frankly it is causing people to move to express - which is great for business. They have been money in terms of express - no delays there. I wish I didn't have to pay $75 to get a card now but it almost feels like it has to be accepted at this point.

Also, it is very hard to hire graders! Imagine how much more we would hate grading companies if we had someone with 3 month's experience grading our nice cards? It just takes time and recruiting to build up a staff.

As a side note, anyone notice PSA removed their graded card count at the top left of their homepage? This used to be updated weekly.

[Natedog]

It's very frustrating. I am glad I don't have much modern stuff, because the market fluctuates so wildly depending on how the player does that DAY, let alone a year down the road.

It doesn't affect the vintage collecting folks quite as much as long as they don't plan on selling right away.

[drcy]

The OP meant to use the term "unbelievably horrible."

[yanksfan09]

Seems as though every grading company is insanely backlogged , I have a few cards I’d like to get slabbed at some point and a few I’d like reholdered but not many. I won’t even think of sending a submission anywhere now the way things are. Seems like all companies should be and should have been hiring and training many new people. The demand is certainly there!

[Republicaninmass]

The amount of cards being graded is astronomical. I just dont get it.

[oldeboo]

Originally Posted by Blunder19

is anyone else as frustrated with this lack of customer service.. lack of turnaround time?

Nah, not here. I either buy cards that are raw or buy cards that are already graded if desired, and let it go at that. I leave the frustration for others to handle, this hobby should bring joy not frustration.

[tonyo]

Originally Posted by Blunder19

based on this experience why would anyone ever submit a $500 card for grading if the turnaround time is 10 months!?

I've only submitted through Bobby's group subs..... the last one took 9 months. I wasn't in any hurry to get the cards back. So, now I know what to expect.... when he proposed the recent group sub, I just asked myself if I can live without my cards for 10 or 11 months. The answer was "sure why not" ...

Originally Posted by Blunder19

being delayed is one thing.. but telling people you cant even provide them with an estimate after having a card for 3 months... that is absurd.

That IS absurd.... I agree. It seems they should know how many cards they have at any given time, roughly how long each step of the process takes, do some math, and give an answer, even if it's 10 months +/- 1 week. I don't see why they can't estimate turn around time..... It is pretty ridiculous that they wont

[Kingcobb]

I am in the same boat sent in July 8th, delivered on July 13th, they said they received it Aug 19th, it has been in the grading step since Oct 4th, called them a couple weeks ago they answered and was polite but said they were overwhelmed and could not give me any information on my submission.







Daryl Fraley

[ZiggerZagger]

Yeah, it's not good.

I have 10 Subs out with them right now, but my 2 buddies and I knew what we were getting into by submitting in June and August. I expect the Bulk stuff to maybe appear around March/April 2021.

My only Sub that truly astounds me is a $20 level submission of 15 cards.
PSA marked Received July 1st, and it entered Grading status on July 25th.
It's still in Grading as of today... They were turning these around in 40-45 business days max even at the worst of it.

I called them 2 weeks ago and the estimate she gave me was Mid-January 2021. To me, that makes absolutely no sense.
They really should have given some priority to clearing out cards at that $20 level, especially after they discontinued that service level last month.

But there was blood in the water this Spring/Summer. Everyone was looking to make some quick money off junk-era and modern cards, and it straight-up broke the system.
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[BRoberts]

Originally Posted by tonyo

That IS absurd.... I agree. It seems they should know how many cards they have at any given time, roughly how long each step of the process takes, do some math, and give an answer, even if it's 10 months +/- 1 week. I don't see why they can't estimate turn around time..... It is pretty ridiculous that they wont

I wonder if it's not as easy as you describe because I bet auction houses and other preferred large submitters are continually sending cards (large orders), and because these customers (understandably) rank higher on the food chain, their orders jump ahead of orders already on hand. I can understand this, because many of these customers (major dealers and auction houses) spend much more money with PSA on a regular basis than do once- or twice-a-year submitters. Plus, they *have* to have them back by a certain time in order to get them in their next auctions.

Not saying this is the case, just throwing it out there.

[Throttlesteer]

The TPGs are making more profit than ever and don't even have to deliver against any commitments. Why would they hire more graders? They have more business than they can handle and little competition. They've trained their customers to spend 4x the standard price to get the same service as a year ago. Yes, there's a lot of frustration, but people will still send their cards to them. Prove me wrong.

[MVSNYC]

Sorry, Jamie, that sucks.

I think the last time I submitted cards via mail to PSA was maybe like 2007. I just try to buy slabbed cards, or submit at a Nat'l. The lead times I've been hearing about are just horrific. No way I'd send anything in these days.

[Gradedcardman]

Frustrated yes but not going to change my habits or 99% of the rest of the people out there. I did send in a $50 per card sub in August and had it back in 15 days. That service is suspended for now unfortunately. I sent a BGS sub in early June. It just got entered into their system. I don't see much difference between any of them right now.

[Yoda]

Has anyone followed CU's stock performance over the past year?

[bobbyw8469]

Originally Posted by Yoda

Has anyone followed CU's stock performance over the past year?

I have....I was this close to buying 100 shares at $15 around March.

[Jayhawke]

I’m not renewing my PSA membership because of the suspension of the economy service and turnaround times. I’ll wait and hope things get better in the next 6 months.

[Flintboy]

People can't wait to go give their money to PSA. What a stand up, honest, and reputable company. Have at it folks!

[Jcosta19]

Originally Posted by Gradedcardman

Frustrated yes but not going to change my habits or 99% of the rest of the people out there. I did send in a $50 per card sub in August and had it back in 15 days. That service is suspended for now unfortunately. I sent a BGS sub in early June. It just got entered into their system. I don't see much difference between any of them right now.

$50 service is not suspended but it is delayed to about 1 month turnaround according to PSA.
I send 4 cards in under this that were delivered to PSA today.

Will update if delay is longer than expected.

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