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Old 10-18-2021, 12:41 PM
55koufax 55koufax is offline
ja.mes na.higian
Join Date: Jun 2016
Posts: 118
Default Panini customer "non" service

This is unbelievable. Over a year ago I purchased several boxes of Panini Mosiac basketball. Got lucky a pulled an incredible Tyler Herro Genesis card. It was loaded with factory "blob" defects rendering it valueless. To Panini's credit, on their website, they provide for returns for defects. I figure I am in luck....hmmm? I sent them the bad card 1-2-21. One card. I followed up by attempting to contact them via phone and via their website message ctr. I did this no less than 50 times from May thru October. Every call goes to voice mail. Every voice mail msg is ignored and never returned. Same with msg ctr. - no response ever. Finally get an email the other day stating they will replace the card!

Here is the kicker. The VCP sales data from when I purchased shows 7 different PSA 10 sales ALL OVER $2,000 from 11-1-20 thru 1-31-21. The two most recent sales from June and July 2021 show the prices dropped to $700 to $800.

By the time I get the replacement card, submit it to PSA, and pay them an outrageous $100+ fee, and even assuming it comes back 10, I stand to lost $1300+ because of Panini's incompetence in every way shape or form. THEY STINK!

And they hide behind the pandemic, even though they take your $$$$ and are experiencing record sales and profits. Good job!
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Old 10-19-2021, 08:47 AM
steve B steve B is offline
Steve Birmingham
Join Date: Sep 2009
Location: eastern Mass.
Posts: 7,175

Pretty big assumption that it would get a 10.
And that PSA would have gotten it back to you right away. They had delays close to a year at one point.
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Old 10-19-2021, 09:15 AM
D. Bergin's Avatar
D. Bergin D. Bergin is offline
Join Date: Apr 2009
Location: CT
Posts: 4,628

We could probably start a thread for cards we wish we sold between October 2020 and February 2021.

Hypothetical value is besides the point, but it sucks that Panini took that long to make good on their quality control policy.

I had to return a lot of 20 Mick Schumacher F1 Topps Now cards that showed up all gauged in the upper right corners, around that same time frame.

I don't know what other peoples experiences are with Topps returns, but I had about a 6 week turnaround time, from when I sent them back, to when I got the replacements, which I was happy with.
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