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#1
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Lelands - poor customer service or not???
Posted By: Rich Wetherbee
I would like to preface this by stating that I have been involved in this hobby/business for 30 years, and although many of you may not know me, I have been involved mostly in sports memorabilia opposed to cards. I will also apologize for the length of this diatribe now, along with apologizing to Dan McKee, as this appears to be a trivial matter compared with what Dan has gone through in the past. Also, please disregard that this issue concerns media guides and not cards; the real issue is the conduct of the auction house. |
#2
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Lelands - poor customer service or not???
Posted By: leon
I know each of the folks you are speaking of and know Lelands fairly well. I do have some thoughts but since they are an advertiser on this board I will withhold them for the moment. Lets see if any others want to give a few thoughts first. best regards |
#3
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Lelands - poor customer service or not???
Posted By: JimB
Based on what you have presented, i would think they should reimburse you in full for the lot, pay for your gas for both trips (previewing and pickup) and they should go pick up the lot from you. You should not have to spend any more time or money on this. I think they should pay for the preview trip because your purchase of the lot was based on the misleading information about its contents that you received from them on that trip. None of this would have happened if what they showed you on the preview day was the actual contents of the lot. They should do it quickly and be done with it rather than stain their reputation over what is really a negligible sale for a company that does mult-million dollar auctions. |
#4
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Lelands - poor customer service or not???
Posted By: Dan Koteles
The only right thing to do is to get a full refund and 150.00 bucks for each time you went there. It is not your fault and integrity is at stake. |
#5
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Lelands - poor customer service or not???
Posted By: sporteq
edited--- due to anonymity. There can be none in this thread. Nothing personal....put your full name and good email and say what you want. I made mention of this in an above post plus it's ni the rules (leon)...thanks |
#6
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Lelands - poor customer service or not???
Posted By: Fred C
Was there a detailed listing of each lot in the item description or did you happen to drive to the preview not knowing what was in the lots? |
#7
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Lelands - poor customer service or not???
Posted By: Steve
My question is why didn't you check the lots before you left |
#8
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Lelands - poor customer service or not???
Posted By: Rich Wetherbee
To answer, Fred's question: The reason I physically previewed is because there was NOT a detailed listing of the guides. If on auction night, I lost on all lots, I would have been fine with that. So yes, I am not looking for reimbursement of my original previewing trip. |
#9
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Lelands - poor customer service or not???
Posted By: jay wolt
Rich, I would return the lot, take the refund and never deal with them again. |
#10
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Lelands - poor customer service or not???
Posted By: leon
I have seen a few responses so I guess I will chime in...good, bad or indifferent. Keeping full disclosure at the forefront Lelands does advertise with me and I do consider Josh, Angela and Scott G as good hobby friends. I have met Mike too and he seems like a nice guy. |
#11
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Lelands - poor customer service or not???
Posted By: Jimmy
talk with Scott Gaynor, he maybe able to help you |
#12
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Lelands - poor customer service or not???
Posted By: Mark
Agree... Scott Gaynor is very fair, and reasonable. I have bought from Lelands many many times over the years, and have had only one incident with a faulty description. Angela and Scott immediately made it right, and did exactly what I asked, in terms of compensation. |
#13
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Lelands - poor customer service or not???
Posted By: Mike Mccullough
Just playing the devils advocate,,, Should Lelands just take your word that there were missing articles in the lot?? As a business, what policy do they have in place for situations like this? It is your word against theres. What would stop the next guy from complaining that they didnt get everything in there lot also?? So on and so forth.. |
#14
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Lelands - poor customer service or not???
Posted By: Michael Steele
I normally do not post when there is controversy or the subject turns to Politics because I really like to talk about cards. But I felt compelled in this case. |
#15
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Lelands - poor customer service or not???
Posted By: Rich W.
A couple of responses: |
#16
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Lelands - poor customer service or not???
Posted By: Tom Boblitt
Lelands and haven't had a problem with either. I agree with Leon in that I think a $400 refund is fair--especially since they stated they would 'make it right'. Making it right should be in their best interest and it should be at that point that is both fair to you the buyer and fair to them and the consignor. Most auction houses don't list items in these MASSIVE lots and I guess they balance the time saved on listing them with the $$ of having to reimburse you if something's missing. That's why they say to preview if any questions. Which you did. |
#17
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Lelands - poor customer service or not???
Posted By: david
edited due to anonymity |
#18
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Lelands - poor customer service or not???
Posted By: dan mckee
This thread sent a reminding chill down my spine! I thank Rich for the friendly statement about me in the very beginning but I feel any problem is huge no matter how large or small dollar wise. I can vouch for both parties here as well, Rich has been around forever and is as honest as it gets. I also fully back Josh Evans and Scott Gaynor. I don't know the others. It is a shame but this kind of thing can happen. It happened to me with an auction house who are my very good friends and I have known for 30 years. My items mysterously appeared after another bidder complained of his missing item, all items were found together at that point. No harm no foul? Maybe, maybe not. If Lelands stated that they had tapes running than bingo, review the tapes or make Rich happy at the $400 partial refund. Offering a full refund is good customer service as well but excellent customer service is needed in these instances. |
#19
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Lelands - poor customer service or not???
Posted By: Michael Steele
I apologize in my post above that I referred to Mr. "Leland" as speaking at the net 54 dinner. That would be Mr. Evans. |
#20
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Lelands - poor customer service or not???
Posted By: PC
Rich: sorry this happened to you. |
#21
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Lelands - poor customer service or not???
Posted By: Jeff Lichtman
Rich, I'd return them all, get a full refund and never deal with them again. What a waste of time. |
#22
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Lelands - poor customer service or not???
Posted By: Rich Wetherbee
PC: |
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