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#1
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PayPal: another reason for sellers not to use it
Posted By: jay behrens
Just got hammered by PayPal. I shipped and item to a buyer who did not purchase insurance. The package wwas damaged by the post office and the buyer demanded that I refund his money even though he didn't get insurance. He filed a claim thru PayPal saying that we did not selling the item described. PayPal claims to have conducted an investigation but I was never contacted by them to find out my side of the story. They went ahead and refunded his money. |
#2
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PayPal: another reason for sellers not to use it
Posted By: T206Collector
When I sell an item on ebay, I charge a standard $2.50 s/h fee no matter how many of my items you win. If the amount goes over $50.00, I will purchase the insurance myself, to cover any unexpected losses -- it's just not that expensive. I do not try to shift that risk to the buyer. If the amount is under $50.00, I'll refund the money if requested. Again, just not a big enough deal to make a stink of and I've never had any problems with this theory. |
#3
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PayPal: another reason for sellers not to use it
Posted By: John J. Grillo
I think a seller refusing to use paypal is a mistake. I wouldn't strictly look at this from a seller's viewpoint and from a single transaction. Think about how many times someone who didn't have the cash on hand has sniped one of our auctions because they were willing to pay via credit card and drove the final price of our item(s) higher. I believe more bidders will be willing to bid on our items because of paypal. Yes, paypal charges a fee, but the increase in the potential customer base slightly outweighs this imo. |
#4
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PayPal: another reason for sellers not to use it
Posted By: BlackSoxFan
One word - |
#5
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PayPal: another reason for sellers not to use it
Posted By: dennis
i sold 2 sets of cards for over $3500 to the same buyer and he paid with echeck and i was so happy to see they only charged $5.00,i was expecting to take a big hit w/paypal! can you request buyers to pay for bigger $ items only w/echeck? |
#6
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PayPal: another reason for sellers not to use it
Posted By: identify7
Of course you can require any payment terms, but the more restrictive your requirements are, the less bidders you will have. Alternately, you can offer incentives for preferred payment methods, such as reduced shipping, free insurance, etc. |
#7
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PayPal: another reason for sellers not to use it
Posted By: BlackSoxFan
There is no way to "require" the system to only accept that form of payment. You can however, do whatever you'd like in your auction terms. Remember though, the amount you save on fees may more than compensate for any problems with buyers not bidding b/c they don't want to pay with eCheck. Night guys...more anouncements to come monday. |
#8
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PayPal: another reason for sellers not to use it
Posted By: jay behrens
For me, this isn't an isolated incident. I've had several problems with PayPal in regards to people trying to pull scams, etc. It's really frustrating. No matter what you try to do, there is always some scumbag out there that will find a loophole and abuse it. The buyer has had a history of being a problem buying. Sadly, with sniping so prevelent, there really is no way to ban these people before the auction closes. |
#9
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PayPal: another reason for sellers not to use it
Posted By: Josh K.
Actually you apparently cant dictate payment terms with paypal. Ebay cancelled one of my auctions recently b/c it stated that I would only accept bank transfers via paypal and would not take credit cards. |
#10
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PayPal: another reason for sellers not to use it
Posted By: jay behrens
That isn't surpriseing at all. They look at as you trying to get around having to pay the fees they so covet. Remember, when it comes to eBay, it's all about the all mighty $$$ and the customers be damned. |
#11
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PayPal: another reason for sellers not to use it
Posted By: BlackSoxFan
lol ... those guys changed that august 19th...used to be able to do that ... we did on a couple of high ticket items. |
#12
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PayPal: another reason for sellers not to use it
Posted By: Robert
I had a guy who paid with PAYPAL make a claim that he never received the cards and filed a dispute. THe guy then received the cards and posted a positive feedback for the transaction and PAYPAL still took the money out of my account. I pleaded with them to check the feedback and contact the buyer and they did nothing. I asked 10 times for the buyer to remove the dispute and he said that when he tried he could not. And of course the buyer basically dissappeared after everything was said and done. Luckily it was for only $60.00 but it was the principal that PAYPAL did no investigating what so ever. I have paid about $20,000 in fee to them the past year and no longer accept them as a source of patment. It was a joke on there part and Paypal and Ebay are the same company so for them to find out the truth and contact the buyer would have taken minutes for them. |
#13
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PayPal: another reason for sellers not to use it
Posted By: davidcycleback
Jay, if the buyer says the item was damaged during mailing, I don't see how he could get the payment from PayPal. As far as I know, PayPal takes the money from the seller if the item was not delivered or was a fake, not because of damage by the Post Office. |
#14
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PayPal: another reason for sellers not to use it
Posted By: Lee Behrens
I also had a bed experience with Paypal. If someone is using Paypal there is no use in spending the money on insurance because Paypal will ONLY stand behind the buyer no matter what you have done. They have there policies on how to ship and it is suppose to protect you,but it does not. For some reason they defend the people that are not even paying the fees for Paypal. I still use Paypal but only for items over $50 and hope I don't get drilled again. |
#15
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PayPal: another reason for sellers not to use it
Posted By: Mike P.
To avoid these kind of snafus I will immediately send any money that I get sent into paypal directly to my bank account. Paypal can't go into your account and take funds out. If something screwy were to happen the worst that will occur is that you will lose your account and paypal sends an email to the buyer that funds were not able to be recouped. |
#16
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PayPal: another reason for sellers not to use it
Posted By: Geno
Don't they just charge the credit card you have on file if there are no funds? Or is that illegal? |
#17
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PayPal: another reason for sellers not to use it
Posted By: pete
this happened to me also where insurance was not purchased for a $44 card and buyer said he never received it, and since i did not (i do now on every sale) have a delivery confirmation number they were going to grant the claim. i happened to be telling a friend of mine and he told me to empty my paypal account since paypal CANNOT take anything from your bank account....so i did, and paypal cancelled my account with them...and now i have 2 banks and 2 email addresses...and if i remember correctly, paypal uses the credit card for security reasons only unless you authorize them to bill it, but that may have changed. |
#18
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PayPal: another reason for sellers not to use it
Posted By: Geno
Correct me if I'm wrong, but if they charged your credit card, you could just have the bank dispute it as an unauthorized charge. That might be interesting to see who wins that battle. Maybe it's in Paypal's user agreement so you'd lose anyway... |
#19
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PayPal: another reason for sellers not to use it
Posted By: barrysloate
Paypal did the same to me early in the summer- a package was lost in the mail, the buyer got nervous and lodged a complaint, and paypal took $625 out of my account. I spent hours on the phone with them and they wouldn't listen to anything I had to say- even the fact the buyer knew I shipped it and it was just lost in transit. When he received it after two weeks, he dropped the complaint and that was it. Paypal said it would take them 45 days to review my side of the story. I almost dropped them right there, but after I calmed down I just got past the whole incident. It was extremely frustrating. |
#20
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PayPal: another reason for sellers not to use it
Posted By: Lee Behrens
What is goofy is that Paypal has already lost a case in court on this similar action. I was refunded a couple of months ago after they lost the case. It is amazing they are continuing this practice. Did anyone else receive this refund? |
#21
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PayPal: another reason for sellers not to use it
Posted By: Mike P.
Yeah, I received my huge $14 check about 6 months ago. I did the short form so I think that is why I got a pittance. |
#22
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PayPal: another reason for sellers not to use it
Posted By: Lee Behrens
That sounds like the same amount I received. |
#23
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PayPal: another reason for sellers not to use it
Posted By: david
i also had a similar incident with paypal and as a result i no longer accept paypal for my auctions. i sent an item,insured but not delivery confirmation, to the winner and after three days of the auction he filed a complaint with paypal for not recieving the item. untilmately the item arrived but paypal never 'investigated' to find out that the item actually arrived. after filling criminal complaints for mail fraud the buyer sent the money back as paypal refused to reverse the deductions from my account. |
#24
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PayPal: another reason for sellers not to use it
Posted By: warshawlaw
However, their investigations are such jokes that I always pay with a credit card. I figure I will have a better chance in a fight with a credit card. |
#25
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PayPal: another reason for sellers not to use it
Posted By: barrysloate
I actually seriously thought about dropping my paypal account but I was afraid it would discourage bidders who didn't already know me. What do others think about that? Do you lose some of your market if you don't accept paypal, or is it just a myth? |
#26
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PayPal: another reason for sellers not to use it
Posted By: andy becker
from a selller's standpoint, paypal sux. period. |
#27
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PayPal: another reason for sellers not to use it
Posted By: barrysloate
Thanks Andy, though a larger sample would help. For now, I'm sticking with paypal. If I have another problem, I'll have to reevaluate. |
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