Advice and Help Needed

[felada]

I post mainly on the pre-war board but have a memorabilia related issue that I was hoping to get members feedback on.

I had plans to take my niece and nephew to a Yankees game this week. Since this was their first ever Yankees game I called up Steiner and asked to purchase the lineup card for the game. The lineup card was available and Steiner pre-sold the lineup card to me. I received the email confirmation and my credit card was immediately charge. The email states all sales final, no refunds or exchanges. Well the game happened to be yesterday, the game Arod hits #600. I now feel that Steiner will not follow through on the sale. I tried to contact them yesterday afternoon and was told they needed to call me right back. The call never came.

My question for the legal eagles and board members is what exactly are my rights? When they charged my credit card is that equivalent to a contract that they must now fulfill? Is Steiner now allowed to say "hey something cool happened so we are not going to give you the lineup card" "or now you have to pay more money for it.