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Sports card plus auction
Posted By: JC
Did I hit the lottery with them? On most auctions I make 5-20 token bids right away on lots that I would not mind owning. Last night I phoned SCP at 7:30Pacific time to see if I was high on anything. They told me they could not look it up, but if I gave them a lot number they could check.... Then they asked me for my bidder number and I did not have it on me as I was not at my home. The guy (I think Craig) informed me that they were TO BUSY TO LOOK IT UP FOR ME!.. Then I told him if he could give me my password for the computor I would go home and do all my bidding on line... He said he could not help me and to call back maybe in an hour... Well after all that.. I finally told them my name "JC" and I normally support their auctions pretty strong... So please take me off their list and that is it... Then the SCP rep said well hold on I can look it up for you.. But by then, in my mind it was to late.. Is there that many buyers out there to recieve bad customer service? I thought from speaking to other auction companies that there are only 1000 buyers that support auctions year around.. |
#2
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Sports card plus auction
Posted By: Lee Behrens
JC, |
#3
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Sports card plus auction
Posted By: leon
JC can speak for himself but if you read his post he said he was not where a computer was....and with the auction closing he needed help.....which he didn't get.....and which is unlike the SCP I have known...and an obvious mistake.....regards |
#4
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Sports card plus auction
Posted By: Lee Behrens
I am not blaming JC at all, his phone call was justified but the majority of the inquiries of this nature tend to be a waste of time for the person on the other end. If it was closing day I am sure this person had plenty to do. Of course not saying that customer service is not important because it obviously is, there are just better times than others to get full reception from someone. |
#5
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Sports card plus auction
Posted By: Hankron
I concur with Lee. A majority of time consuming inquiries involve 'customers' who neither have any serious itention to purchase nor have heard of the words "Thank you for your time." You can blame the seller or auction house for many things, but you can't blame them for this. |
#6
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Sports card plus auction
Posted By: leon
Nothing personal here guys. We'll just have to agree to disagree on this one. They SHOULD have asked who he was...(AND it shouldn't have mattered anyway)....but guess what? In business you take care of who takes care of you....it's a fact of life....like it or not....When my largest 3 customers call they get special treatment. Hopefully, I make my other customers feel they get special treatment also. By not asking who he was SCP might have lost a big poetential/customer. To say companies don't take care of their "best" customers would be naive.....either you get it or you don't...and welcome to capitalism....best regards |
#7
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Sports card plus auction
Posted By: JC
Great input, but Leon is right... Why does it matter who is on the other line? I started out buying 20.00 lots in auctions and if they treated me bad I would never return... Let me see, Hager, Festberg, Rosen, Joe Amnesties, Nick Pavletic, to name a few... I have never bought from them since rude service... Most of them are out of business now or no longer running auctions... Wonder why? You always get more with sugar than vinegar and if you can't handle an appetizer you don't desire the main entrée! |
#8
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Sports card plus auction
Posted By: Hankron
My recommendation to both sellers and buyers is to simply say email a "Thank you" when someone has put in an effort. |
#9
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Sports card plus auction
Posted By: Hankron
My point being, that the way customers act to sellers does effect the service they receive, and it would be naive to think otherwise. |
#10
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Sports card plus auction
Posted By: TBob
about how auction houses or sellers treat you. I too like to see how I am treated by a prospective seller when making an initial purchase with an eye toward the future. More than once I have made a small purchase of a card valued at $30-50 to see how the transaction goes, how the seller handles the transaction, shipping, etc, and if everything works well, go back and make a large purchase. I, too, have refused to bid in auctions, even when there are cards I really want, if the prior service and customer service has been less than professional or even cordial. |
#11
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Sports card plus auction
Posted By: Hankron
Bob, I do things similarly. I often purchase an item that interests me and, before buying more, see how the transaction works and what the item looks like (authenticity in particular). With sellers who do a good job, I am a loyal customer .... However, I also make a point to be a good customer, and even email folks to tell them if I was particularly impressed with the product or service .... So, it's not an either/or proposition. Both sellers and customers should act well. And I stand my statement (because it is factual) that if some cutomers act poorly (not paying, late paying, bounced checks, asking a cardshop to order stomething then not paying for it, being rude, etc), these customers hold some (not all) of the responsibility if service for everyone is not sterling. |
#12
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Sports card plus auction
Posted By: Hankron
Turning things on it's head. |
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