Heritage shipping delays of 3 to 5 WEEKS???

[effe]

I paid via echeck the day my invoice was ready. I guess my paltry purchase didn't even warrant the heads up email about the shipping delay.

[whiteymet]

Originally Posted by effe

I paid via echeck the day my invoice was ready. I guess my paltry purchase didn't even warrant the heads up email about the shipping delay.

I too received my invoice on 12/14, paid via echeck on 12/14 and still NOTHING! No shipment, no email with tracking info. NOTHING.

Stymied how others get overnight Fed Ex and I get crickets.......

[drcy]

Heritage isn't delaying shipping for fun and games. I'm sure they'd choose to have everything packed and shipped in half nanosecond if they could. The delay would be due to real practical problems.

Perhaps covid is related, and related to how workers can work or how independent companies they hire work or how many workers they can have in the same space.

[effe]

Originally Posted by drcy

Heritage isn't delaying shipping for fun and games. I'm sure they'd choose to have everything packed and shipped in half nanosecond if they could. The delay would be due to real practical problems.

Perhaps covid is related, and related to how workers can work or how independent companies they hire work or how many workers they can have in the same space.

I've noticed that its a recurring theme on this board that customers are willing to be patient to be so long as the seller makes a effort to communicate when there is going to be a potential delay. I'm not a first time customer and my purchase was over a grand. In my case I got nothing, not even the courtesy of the email that others seem to have received. I shouldn't have to learn about a potential month delay in shipment 2nd hand. Just before Christmas I sent them an email just to make sure there wasn't a problem with my payment or other details that I needed to address. To date I've gotten no response, nothing, not even the form letter about the delay.

[Pack The Ripper]

My lot was over $1,000 as well, but this is only my second purchase through Heritage. I got an email this afternoon saying that my package was shipped today FedEx overnight.

[whiteymet]

My winnings arrived. I believe it was sent overnight.

Only problem is the item was mis identified and once received I could clearly see it. Will be returning it.

[Pat R]

Must be the 3-5 weeks applies to corrections on the descriptions of lots too.
They were supposed to be making corrections in these two lots 2 1/2
weeks ago.

It says there are none higher for the brand/series on this Lake

https://sports.ha.com/itm/baseball-c...ription-071515

but they sold one in a higher grade in another David Hall auction earlier
this year

https://sports.ha.com/itm/baseball/1...ription-071515


It says this Moeller is the only confirmed PSA example

https://sports.ha.com/itm/baseball-c...ription-071515

There are at least three others


Moeller 1.jpg

Moeller 2.jpg

Moeller 3.jpg

[Scott L.]

I won an item in their 12/10 auction and it was delivered on 12/24 via FedEx overnight. I get the sense that if you are a repeat customer you might get some preferential treatment on the shipping end. Not saying that's right or wrong but I think it might explain why some get overnighted and others are still waiting. I don't have another explanation if that's not the case. I can understand your frustration.

Best,

Scott

[pherbener]

Originally Posted by Scott L.

I won an item in their 12/10 auction and it was delivered on 12/24 via FedEx overnight. I get the sense that if you are a repeat customer you might get some preferential treatment on the shipping end. Not saying that's right or wrong but I think it might explain why some get overnighted and others are still waiting. I don't have another explanation if that's not the case. I can understand your frustration.

Best,

Scott

I've been buying from them for 6 years, several times a year and have had no notice about anything. I left a message last week and another one today because I don't have time for holding 15-20 minutes as the message tells me. I wanted to bid on a few things Sunday but didn't due to the lack of communication.

[Scott L.]

Originally Posted by pherbener

I've been buying from them for 6 years, several times a year and have had no notice about anything. I left a message last week and another one today because I don't have time for holding 15-20 minutes as the message tells me. I wanted to bid on a few things Sunday but didn't due to the lack of communication.

Perhaps I'm completely wrong then!

[pherbener]

Originally Posted by Scott L.

Perhaps I'm completely wrong then!

It's hit or miss with them. In the past I've had them deliver items to me before I paid and thought that maybe it was because I was a repeat buyer but then it went back to normal. I understand concerns with COVID but this goes far beyond that!