Ebay authentication X2

[NATCARD]

I recently sold a card (61F Oscar Robertson Action) and the card was paid for and shipped to the customer through the authenticity program. Card passed authenitcity and was delivered to the customer. Customer decided to return the item as they "Already had the card and bought by mistake." What a joke on Ebay's part. Card was then sent back to me, again through the authenticity program and was just verified again is being returned to me. Crazy thing is, while this porcess was going on, Ebay froze all of my daily deposits for sales for the last 10-11 days awaiting the card to be re-re-authenticated. I have not received a message saying they have released my money but did get an email saying the "CUSTOMER was issued a refund on my behalf", how nice of them. This is just another way for Ebay to make the Buyer always in the right, even when WRONG. I think this return, and holding my money which was far in excess of the sale price of this card were just ridiculous! Jeff W

[raulus]

But this seems less about authentication, and more about eBay's willingness to just let people return stuff because they feel like it.

I guess the authentication added an extra layer of bureaucracy and wasted time, so there's that.

[Eric72]

Originally Posted by NATCARD

I recently sold a card (61F Oscar Robertson Action) and the card was paid for and shipped to the customer through the authenticity program. Card passed authenitcity and was delivered to the customer. Customer decided to return the item as they "Already had the card and bought by mistake." What a joke on Ebay's part. Card was then sent back to me, again through the authenticity program and was just verified again is being returned to me. Crazy thing is, while this porcess was going on, Ebay froze all of my daily deposits for sales for the last 10-11 days awaiting the card to be re-re-authenticated. I have not received a message saying they have released my money but did get an email saying the "CUSTOMER was issued a refund on my behalf", how nice of them. This is just another way for Ebay to make the Buyer always in the right, even when WRONG. I think this return, and holding my money which was far in excess of the sale price of this card were just ridiculous! Jeff W

Did you choose the "No returns accepted" option when listing your item?

[LACardsGuy]

this also happened to me.

BE SURE TO INSURE ANYTHING THAT GOES TO AUTHENTICATORS!! I had a 1750 dollar Dr. J rookie stolen at the sorting center by a post office employee and was told that thieves are targeting that address!!!

Another fun thing that happened is that I bought a big lot of ebay cards, including two higher dollar modern PSA graded cards. Both checked out fine scanning barcode when I got them. Sold a few months later and BOTH were rejected by the authenticators. Neither said they were counterfeit, just that the serial numbers had been removed from the database. Too late to recoup my money with a not as described, so screwed. Seller says that PSA told him on phone that all cards in a large collection were taken out of database from PSA because some were counterfeits. No way of verifying this. Cracked and re-subbed both just for closure

[x2drich2000]

How about this one. Just had a customer dispute the charge with the credit card provider because "buyer did not recognize the transaction". Ebay wanted me to send proof that the authenticator received the card after they had already sent it along to the buyer.

[swarmee]

Originally Posted by NATCARD

I recently sold a card (61F Oscar Robertson Action) and the card was paid for and shipped to the customer through the authenticity program. Card passed authenitcity and was delivered to the customer. Customer decided to return the item as they "Already had the card and bought by mistake." What a joke on Ebay's part. Card was then sent back to me, again through the authenticity program and was just verified again is being returned to me.

So you're complaining that they're protecting you from the buyer swapping out the card with a counterfeit or empty box? Sounds like a positive to me. They shouldn't have frozen all your funds, but you actually benefited from the thing you're complaining about, IMO.

Originally Posted by LACardsGuy

this also happened to me.

BE SURE TO INSURE ANYTHING THAT GOES TO AUTHENTICATORS!! I had a 1750 dollar Dr. J rookie stolen at the sorting center by a post office employee and was told that thieves are targeting that address!!!

Another fun thing that happened is that I bought a big lot of ebay cards, including two higher dollar modern PSA graded cards. Both checked out fine scanning barcode when I got them. Sold a few months later and BOTH were rejected by the authenticators. Neither said they were counterfeit, just that the serial numbers had been removed from the database.

Yes, you should always insure things that are expensive in the mail, either through USPS or a collectibles insurance policy. The PSA thing has nothing to do with eBay authentication, but does show how targeted by crooks and scammers PSA is. That's something you're buying into by purchasing their slabs now. And PSA should not have had to regrade your cards; previous times they just got mailed them and verified that the card was real. That cost should have been on them, since they're the ones that decertified the number.

Originally Posted by x2drich2000

How about this one. Just had a customer dispute the charge with the credit card provider because "buyer did not recognize the transaction". Ebay wanted me to send proof that the authenticator received the card after they had already sent it along to the buyer.

That is a common result when a person's credit has been stolen, and the card company disputes every charge in a timeframe. May or may not have been done by the eBay buyer themselves, but on accident when they reported their CC stolen. Tossing the baby out with the bath water. Could have been fraud by the buyer as well, but that phrase I normally see based on CC fraud reports.

[Bcwcardz]

Anything that I sell that goes to the authenticator will be a final sale/no returns. Easy enough. Any crap feedback they leave you will be removed. It went through authentication and you got what was listed.


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[NATCARD]

ebay held thousands of dollars of my funds and allowed a customer to return a card they already authenticated. Of course I want it to go back through the authenticity program. Not my complaint. Holding funds and allowing return is the COMPLAINT! Jeff W

[steve B]

Originally Posted by x2drich2000

How about this one. Just had a customer dispute the charge with the credit card provider because "buyer did not recognize the transaction". Ebay wanted me to send proof that the authenticator received the card after they had already sent it along to the buyer.

It can be worse.

A friend of mine was into old phonographs, and bought a box of something like 5000 needles for them. Too cheap to pass up.
So he started selling them on Ebay. Long ago, back just before the whole anthrax thing was going on. Once it was, he was still selling.

One day he gets a phone call at work, from postal inspectors. He's busy, so he figures he'll return it the next day when he isn't busy.
Gets home, home phone has calls from postal inspectors, state police in another state, local police in another state.... what the heck! Last call is the FBI..... "You must call us immediately!"
He tries calling back, gets a bored sounding agent.
Oh yeah, we figured it out.
Guy got his pack of phonograph needles, which he totally forgot he ordered.
And - Genius brings the "suspicious package" to the postoffice.
LE gets involved, tries to find out what's in the package.
Apparently with the entire show, bomb squad, dogs, robots x ray machines.
Just short of blowing it up because an envelope full of half inch long needles does look a bit iffy, they show the guy the screen and he finally remembers ordering a pack of phonograph needles.

The Officers/agents were NOT happy...

Fortunately they were in the mostly amused/wtf stage when he called back.

[Leon]

Originally Posted by Bcwcardz

Anything that I sell that goes to the authenticator will be a final sale/no returns. Easy enough. Any crap feedback they leave you will be removed. It went through authentication and you got what was listed.


Sent from my iPhone using Tapatalk

If I ever sell again, I will adopt this policy. Ebay authentication seems to be a 2 edged sword.

To the OPs issue with eBay, that sucks.
.