PSA's Unbelievable turnaround times are Horrible!

[kmac32]

I have a submission I sent in September 3 marked received October 7. Made it to grading but have been stuck there for 6 weeks. On their reseaech, they misidentified all the cards as W575-1. To my knowledge, Jesse Burkett does not exist in that set and only is in Koester Bread. Also the other cards are on thicker card stock Identical to the Burkett card so also makes sense that they are Koeste Bread also but they want to call them W575-1. You would think researchers would be knowledgable on who is in a set and other atributes of cards in a set like thickness of card stock. Scary

[RedsFan1941]

sounds like you might be running out of graders ken. there's always csg.

[kmac32]

Originally Posted by RedsFan1941

sounds like you might be running out of graders ken. there's always csg.

Have an email in to them to see if they grade silks. When mine come back from SGC ungraded, if they will grade them, that is where they are going. Their pricing looked reasonable and remember their graders from other companies. Hopefully an option.

[scooter729]

For what it's worth, my two bulk orders that were logged as received by PSA on October 15, just got logged into the system and entered (research & ID phase) on January 15. Just another few months now, and I should be good to go!

[LOUCARDFAN]

Scooter, good luck with that. My 20 card submission was delivered back on August 12th and marked as received September 14th. PSA started processing my order October 7th and here we are almost 3 1/2 months later and it's still stuck in the forever lasting grading stage. It's absolutely pitiful that a company can charge a customer a certain dollar amount for a specific time frame and repeatedly miss their stated deadlines by MONTHS and have no repercussions.

I'm not an attorney, but I would think that there is a pretty good case for a class action law suit.

Makes me glad I don’t collect graded and don’t really care what my cards are worth. It’s always been a fun hobby and always will be. No stress.

[bobbyw8469]

Originally Posted by scooter729

For what it's worth, my two bulk orders that were logged as received by PSA on October 15, just got logged into the system and entered (research & ID phase) on January 15. Just another few months now, and I should be good to go!

Few months??? I predict October/November.

[sb1]

My last order was received July 2020, logged in Sept 2020 and is still "being researched". No one to talk to as they don't even bother to answer their phones and emails do not get answered. Just a small order of 38 low dollar(under $100 each). Get the new guy to grade them and kick them out a little OJT.

[maniac_73]

Not sure why they insist on only one office. Would be much better to have regional locations

[NATCARD]

There must be a way somehow to boost "production" of getting cards researched, graded and slabbed. I agree with regional offices. If they had a full blown facility in 2 or 3 locations, this process, you would think, would be faster. Jeff W

[imdaman1964]

Quarterly special arrived 9/29/20
Entered into the system 1/4/21
Nuff' said

PSA will not get any renewal until they get their act together

[mintacular]

I sent my first psa submission in a long time yesterday, so will let you guys know how long it takes. It was 25 cards 1971-2017 and was $12/card plus I had to purchase the annual $59/year collectors club subscription to qualify to do this. I'm hoping to get them back by Thanksgiving /Xmas, we shall see! If you'd like to see the cards I submitted, click here:

https://youtu.be/1nW2r1NgdOA

[NATCARD]

Just paid $500 to have a walk through service done on this card. Grade popped just now and received a 10 for auto grade and an N0 for card grade. This means it was altered? Are you kidding me on a $500 submission. For that type of money I would expect some reason not just a grade. I tried calling them and was 103rd in the queue for a call back. Not sure what that will get me but this is ridiculous, never mind the wait times you are all discussing. Jeff W

[scooter729]

Is anyone familiar if turnaround times for ticket grading are any better? I was thinking about submitting some tickets for their quarterly special, but wasn't sure if tickets were seeing the same 6+ month turnarounds as cards.