Frustrated with USPS tracking?

[Snapolit1]

Sage advice.

[Seven]

Originally Posted by Snapolit1

Sage advice.

They're always iffy this time of year, Covid is making it worse. They really need a top down restructuring too but that's a post for another board

[BobbyStrawberry]

Originally Posted by Seven

They're always iffy this time of year, Covid is making it worse. They really need a top down restructuring too but that's a post for another board

A top down restructuring, you say?

[Buythatcard]

In the past week, I had 2 buyers open cases on eBay for not receiving their items. I send out all items within 24 hours of payment. Over the past 17 years of selling, I received an average of 1 complaint every 2 years.

Have to explain to these buyers that USPS is having major delays due to the Covid-19 plus the holiday rush. In addition, the East Coast just went thru a major snowstorm.

I have noticed that for many items that I have shipped out over the past few months, USPS have not scanned in the tracking info. Some times it doesn't show up till it arrives at its destination.

I understand that there are a lot of issues with deliveries during these times and I just wish buyers would be more understanding. Instead of quickly opening cases with eBay, try contacting the seller first. This way we can explain the issues to them.

[jayshum]

Originally Posted by Buythatcard

In the past week, I had 2 buyers open cases on eBay for not receiving their items. I send out all items within 24 hours of payment. Over the past 17 years of selling, I received an average of 1 complaint every 2 years.

Have to explain to these buyers that USPS is having major delays due to the Covid-19 plus the holiday rush. In addition, the East Coast just went thru a major snowstorm.

I have noticed that for many items that I have shipped out over the past few months, USPS have not scanned in the tracking info. Some times it doesn't show up till it arrives at its destination.

I understand that there are a lot of issues with deliveries during these times and I just wish buyers would be more understanding. Instead of quickly opening cases with eBay, try contacting the seller first. This way we can explain the issues to them.

I have a few cards listed in the B/S/T that I would also like to list on eBay, but with the USPS delays right now, I don't want to sell them there for this exact reason. If they sell and are delayed in being delivered, a buyer can open a case and get a refund, then when the card most likely does get delivered, I would be out the card and the money for it.

[bigfish]

Paid for auction items Nov 17. Package has gone from NJ to Del to PA to CT to NH to MA and now appears to be heading back out of state.

Fed ex is still getting it done

[botport]

Most of my shipments have been lost in the Ether lately. I recently shipped a set of golf clubs to New Hampshire. After arriving at the local hub on 12.6 they were labeled MISSENT on 12.7, they scanned as DLVD on 12.17.

Another shipment from PA to MD went out on 12.8 it arrived in MD on 12.10 and is showing ARRIVAL AT UNIT on 12.19.

I am not trying to disparage the USPS workers, I understand that they are swamped right now. It is frustrating as a seller when shipments are difficult to track.

[todeen]

Also, I think we should all be praying our secret santa gifts get delivered!

Sent from my SAMSUNG-SM-G930A using Tapatalk

[topcat61]

I was expecting a card on February 15, 2021 and it has yet to arrive from the Bronx. I put in an inquiry and they said that the airplane it was on had broken down and was awaiting parts in the South but it would arrive.

A month later I put in another inquiry and this is what they said -

"Since it has been over thirty days with no scans, you may file a Mail Recovery Search, at USPS.com, after creating a secure account.

It is unfortunate that the mailer did not opt for insurance at the time of mailing. First Class Mail does not include any built in insurance with this classification of mail, like Priority Mail and Priority Mail Express, therefore a claim cannot be filed.

Please know, Congress has affirmed the exclusion of claims arising from loss, miscarriage or negligent transmission of mail from coverage of the Tort Claims Act, Title 18, Section 268(b), Federal Tort Claims Act, which states that the Postal Service specifically is excluded by federal law from liability for any claim arising out of the loss, miscarriage, or negligent transmission of letters of postal matter.

Thank you for the opportunity to address this matter with you. Please accept our sincere apology for any inconvenience this matter may have caused you".

[bnorth]

Today it wasn't the shipping it was the moron behind the counter.

I had 5 different Randy Johnson rookie Marlboro error versions ruined. As soon as I handed them the bubble mailer she was determined to bend it in half both directions. On the 3rd time I asked her to stop. She continued to bend it back and forth while replying it would get bent in shipping anyway.

Then she said I could not send it as a package any way. At that time I was just trying to get my damaged cards back because I can't send them to the buyer now anyway.

Luckily I have extras and can send out undamaged cards in the morning when there is a different person working the counter.

I would rather have them lose my cards than destroy them in front of me when there is absolutely nothing you can do about it.

[jchcollins]

Originally Posted by bnorth

Today it wasn't the shipping it was the moron behind the counter.

I had 5 different Randy Johnson rookie Marlboro error versions ruined. As soon as I handed them the bubble mailer she was determined to bend it in half both directions. On the 3rd time I asked her to stop. She continued to bend it back and forth while replying it would get bent in shipping anyway.

Then she said I could not send it as a package any way. At that time I was just trying to get my damaged cards back because I can't send them to the buyer now anyway.

Luckily I have extras and can send out undamaged cards in the morning when there is a different person working the counter.

I would rather have them lose my cards than destroy them in front of me when there is absolutely nothing you can do about it.

Wow. I would have totally lost my $hit.

[RL]

Originally Posted by bnorth

Today it wasn't the shipping it was the moron behind the counter.

I had 5 different Randy Johnson rookie Marlboro error versions ruined. As soon as I handed them the bubble mailer she was determined to bend it in half both directions. On the 3rd time I asked her to stop. She continued to bend it back and forth while replying it would get bent in shipping anyway.

Then she said I could not send it as a package any way. At that time I was just trying to get my damaged cards back because I can't send them to the buyer now anyway.

Luckily I have extras and can send out undamaged cards in the morning when there is a different person working the counter.

I would rather have them lose my cards than destroy them in front of me when there is absolutely nothing you can do about it.

You should contact the USPS and file a complaint about the employee purposely destroying your mail.

[BillyCoxDodgers3B]

Originally Posted by bnorth

Today it wasn't the shipping it was the moron behind the counter.

I had 5 different Randy Johnson rookie Marlboro error versions ruined. As soon as I handed them the bubble mailer she was determined to bend it in half both directions. On the 3rd time I asked her to stop. She continued to bend it back and forth while replying it would get bent in shipping anyway.

Then she said I could not send it as a package any way. At that time I was just trying to get my damaged cards back because I can't send them to the buyer now anyway.

Luckily I have extras and can send out undamaged cards in the morning when there is a different person working the counter.

I would rather have them lose my cards than destroy them in front of me when there is absolutely nothing you can do about it.

First, demand to speak to her boss in person (better yet, in front of her). People like this have no business keeping their jobs. Bring past eBay sales records of that card with you and demand a refund. If this gets you nowhere, move up the chain. Make sure to mention that they would have security footage evidence of the worker destroying your items. Next time, make sure to open each package right there on the counter and hold up each destroyed item for their cameras to see. Also, take your own video for extra backup. This is ridiculous.