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  #1  
Old 12-23-2020, 04:30 PM
whiteymet whiteymet is offline
Fr3d mcKi3
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Default Heritage shipping delays of 3 to 5 WEEKS???

Hi Gang:

I assume others received the below email from Heritage. I did not see any mention of it here.

I understand USPS and other shippers are having difficulties keeping up with holiday shipments and the like, however it also seems Heritage can not handle shipping out auction winnings.

With this in mind I wounder why they are continuing to have weekly Sunday auctions and other many more non sports auctions if they can't ship in a timely manner?

Has anyone received their winnings from the December 10-13 auction yet?

Here is the email:

Due to COVID-19 pandemic, we are experiencing Delays in Processing and Shipping orders. We are also experiencing High Call Volume and High Volume of emails leading to delayed response times. We apologize for any inconvenience.

Standard shipments are being delayed 3-5 weeks due to increased safety procedures and vendor and carrier slowdowns. As soon as an order ships, each client will receive an email with their tracking number.

Hold Times are higher than usual and our response to emails sent to Bid@HA.com are also experiencing significant delays.

We are doing everything we can to expedite shipments and responses to emails and phone calls.

Fr3d mcKi3

Last edited by whiteymet; 12-24-2020 at 02:07 PM.
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  #2  
Old 12-23-2020, 04:50 PM
Aquarian Sports Cards Aquarian Sports Cards is online now
Scott Russell
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When I read your title I assumed they were referring to the delivery, not the shipment.

I sympathize as we are running about a week to 10 days to get things out the door which I hate, and which will NOT be the case in 2021, but 3 to 5 weeks, yikes!
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  #3  
Old 12-23-2020, 05:35 PM
keithsky keithsky is offline
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3 to 5 weeks to ship your stuff off?

Last edited by keithsky; 12-23-2020 at 09:15 PM.
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  #4  
Old 12-23-2020, 07:12 PM
philo98 philo98 is offline
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I won something in an October auction and paid same day. After 4 weeks of no notification I had to complain heavily to get my package shipped which they did.

I also won something in the Dec 10-13 auction and have delayed paying until the last day as Iím out of the country until February. Looks like it wonít matter and the package will come by March. I have found heritage to be the worst when it comes to shipping times.
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  #5  
Old 12-23-2020, 07:31 PM
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I donít recall any past issue with them. This is eye opening.
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  #6  
Old 12-23-2020, 07:44 PM
JohnnyFinance7 JohnnyFinance7 is offline
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Default Heritage

I received the same email a week or so back. I haven't heard anything since. I haven't received my auction winnings from the most recent auction either. I'm not sure when I'll receive it.
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  #7  
Old 12-23-2020, 08:32 PM
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Got mine today. Never had a problem with Heritage.
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  #8  
Old 12-23-2020, 09:32 PM
Shoeless Moe Shoeless Moe is offline
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Quote:
Originally Posted by sycks22 View Post
Got mine today. Never had a problem with Heritage.
yah but it was from their May auction.
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  #9  
Old 12-23-2020, 09:42 PM
whiteymet whiteymet is offline
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Quote:
Originally Posted by sycks22 View Post
Got mine today. Never had a problem with Heritage.
Pete:

Got WHAT? The stuff you won or the email with the 3 -5 week notice?
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  #10  
Old 12-23-2020, 11:45 PM
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Quote:
Originally Posted by whiteymet View Post
Pete:

Got WHAT? The stuff you won or the email with the 3 -5 week notice?
I received my auction winnings from the auction that ended 2 weeks ago
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  #11  
Old 12-24-2020, 01:56 PM
whiteymet whiteymet is offline
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Quote:
Originally Posted by sycks22 View Post
I received my auction winnings from the auction that ended 2 weeks ago
WOW! Who do you know at Heritage?

You get your items, I get an email saying 3 to 5 weeks. Still nothing not even an email with tracking info
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  #12  
Old 12-23-2020, 10:20 PM
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Jcosta19 Jcosta19 is offline
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They had several HUGE auctions in December and seems they over extended themselves. They were already slow because of COVID.

I didnt win anything in the sports auctions this month but picked up 3 lots in an animation art auction that had over 2k lots total over the same weekend.
Noticed they also had a couple other big auctions running the same week.

They also over charged me for shipping by $75 and took 1.5 weeks to adjust it.

Same thing happened in Jun (also animation art) was overcharged by $150 on shipping. I'm sure most people probably just pay and don't question it.

Definitely disappointing but both times it was rectified with a few calls.

Justin Costa

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Last edited by Jcosta19; 12-23-2020 at 10:34 PM.
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