PSA completely unethical

[jkm412]

They have people waiting 9 months to get cards graded for submissions that used to take 30 days but they are going to do on site grading at the national. Nice

[Ribbens]

Agreed, sent my cards to them in October - still be "researched" 9 months later.

[mrreality68]

Originally Posted by jkm412

They have people waiting 9 months to get cards graded for submissions that used to take 30 days but they are going to do on site grading at the national. Nice

I do not think what they are doing is unethical

But it is not professional or considerate to their existing and waiting customer base.

The optics is bad and they should be utilizing there resources to take care of their existing back log first

[conor912]

Originally Posted by mrreality68

I do not think what they are doing is unethical

But it is not professional or considerate to their existing and waiting customer base.

The optics is bad and they should be utilizing there resources to take care of their existing back log first

I agree. Not unethical…but pretty shitty of them.

[sreader3]

I see nothing unethical unless PSA stated that they would NOT grade at the National. I expect they did not.

The National gives collectors another option. You can fly to the National and use their on-site services if you choose. It will probably be more expensive than their mail services, but it is an option.

There is no right to have your cards graded faster by entering their mail queue, unless your contract with PSA so provides.

I am not thrilled that PSA has gotten so expensive and increased its wait times. My response is not to use their services. But I think it is good for them to go to the National and give collectors an additional choice.

edited to add: If you call PSA and say you will pay “the National fee” to have your mail submission pulled from the queue, graded and delivered—and they refuse—then I will get where you are coming from.

[Flintboy]

Incredibly long wait times, losing orders, slabbing altered cards, price gouging their customers and there are still people here who defend them.

[jkm412]

you sound like an attorney. so let suppose the power is out at your house and your local utility sends you emails stating they are doing everything possible to get the lights back on. you with me. and then you find out they are sending a team to a more affluent neighborhood to moon light and pick up some spare cash. i don't care what they do just don't send emails out telling people you care. unethical or good business. you say tomato i say tomahto.

[sreader3]

Yes I say tomato. Tomahto is stupid.

[Johnny630]

Their business, PSA, is not essential like the power company is, it’s a high end choice service to grade with that company.

The days of this being a blue collar hobby have sadly long been over.

[jkm412]

Originally Posted by Johnny630

There business is not essential like the power company is it’s a high end choice to grade with that company.

The days of this being a blue collar hobby have sadly long been over.

of course its not essential. that being said they make statements that are patently false in terms of delivering a product. this was a public company that recently was taken private they now answer to no one and people who applied for basic services can no longer get any service.

[jkm412]

Originally Posted by Johnny630

Their business, PSA, is not essential like the power company is, it’s a high end choice service to grade with that company.

The days of this being a blue collar hobby have sadly long been over.

you are wrong John. If Amazon did not deliver your "stuff" when they said they would you would be an "unhappy John"

[jkm412]

tomahto

[jkm412]

Originally Posted by sreader3

Yes I say tomato. Tomahto is stupid.

you are fantastic

[Mark17]

Then there's this:

I hired a handyman to come out to my house Monday. He never showed. After waiting an hour and 45 minutes he finally replied to my texts with "Sorry, had problems with my truck." I asked him if he was still coming out and as of this evening, 32 hours later, no reply.

So I hired a different handy man to meet me at the house tomorrow.

You don't like PSA, for any reason, go with someone else. Simple.

And comparing having your electricity go out to not being able to get your cardboard evaluated in a timely manner is not a good analogy. Neither would comparing waiting for PSA be a good analogy to waiting for a heart transplant.

Perspective is important: PSA evaluates cardboard and ink.

[jkm412]

Originally Posted by Mark17

Then there's this:

I hired a handyman to come out to my house Monday. He never showed. After waiting an hour and 45 minutes he finally replied to my texts with "Sorry, had problems with my truck." I asked him if he was still coming out and as of this evening, 32 hours later, no reply.

So I hired a different handy man to meet me at the house tomorrow.

You don't like PSA, for any reason, go with someone else. Simple.

And comparing having your electricity go out to not being able to get your cardboard evaluated in a timely manner is not a good analogy. Neither would comparing waiting for PSA be a good analogy to waiting for a heart transplant.

Perspective is important: PSA evaluates cardboard and ink.

only problem is that this handyman already has keys to your house

[jkm412]

Originally Posted by Mark17

Then there's this:

I hired a handyman to come out to my house Monday. He never showed. After waiting an hour and 45 minutes he finally replied to my texts with "Sorry, had problems with my truck." I asked him if he was still coming out and as of this evening, 32 hours later, no reply.

So I hired a different handy man to meet me at the house tomorrow.

You don't like PSA, for any reason, go with someone else. Simple.

And comparing having your electricity go out to not being able to get your cardboard evaluated in a timely manner is not a good analogy. Neither would comparing waiting for PSA be a good analogy to waiting for a heart transplant.

Perspective is important: PSA evaluates cardboard and ink.

we are talking about good business practice. of course its just cardboard. so you are saying that makes it ok to be deceptive.

[jkm412]

just cardboard (tell them that):

The Newport Beach, Calif.-based company expects revenues for the quarter ended Dec. 31 of $35.4 million, with a gross margin of 64% and operating income of approximately $10 million.

[jkm412]

Originally Posted by Mark17

Then there's this:

I hired a handyman to come out to my house Monday. He never showed. After waiting an hour and 45 minutes he finally replied to my texts with "Sorry, had problems with my truck." I asked him if he was still coming out and as of this evening, 32 hours later, no reply.

So I hired a different handy man to meet me at the house tomorrow.

You don't like PSA, for any reason, go with someone else. Simple.

And comparing having your electricity go out to not being able to get your cardboard evaluated in a timely manner is not a good analogy. Neither would comparing waiting for PSA be a good analogy to waiting for a heart transplant.

Perspective is important: PSA evaluates cardboard and ink.

As President & CEO at COLLECTORS UNIVERSE INC, Joseph J. Orlando made $1,621,754 in total compensation. Of this total $362,500 was received as a salary, $340,750 was received as a bonus, $0 was received in stock options, $918,504 was awarded as stock and $0 came from other types of compensation. This information is according to proxy statements filed for the 2020 fiscal year.

[jkm412]

perspective is important

[jkm412]

Originally Posted by Mark17

Then there's this:

I hired a handyman to come out to my house Monday. He never showed. After waiting an hour and 45 minutes he finally replied to my texts with "Sorry, had problems with my truck." I asked him if he was still coming out and as of this evening, 32 hours later, no reply.

So I hired a different handy man to meet me at the house tomorrow.

You don't like PSA, for any reason, go with someone else. Simple.

And comparing having your electricity go out to not being able to get your cardboard evaluated in a timely manner is not a good analogy. Neither would comparing waiting for PSA be a good analogy to waiting for a heart transplant.

Perspective is important: PSA evaluates cardboard and ink.

I would say that Joe Orlando is closer to a utility than a handyman in terms of GDP

[vthobby]

Anyone who has been around awhile always knew PSA was unethical. Fact.

Many years ago, there was a 1948 Bowman Basketball low number find in an attic in Vermont. My buddy had been sending new cards to Beckett for years so he sent the find to Beckett. I did not care because they were razor sharp pack fresh. Over a couple years, I bought most in Beckett holders and slowly broke them out and sent to PSA. EVERY card graded with PSA and was usually within a half grade. Sometimes lower, sometimes higher in the new PSA slabs.

Here's the story.....at the end I got tired of breaking them out so I sent PSA my last 4 BVG 8's. Waited patiently and they popped one day! "did not meet min grade" which I had put down as 8 since they had been very consistent. I was mad. I called PSA and had them "admin hold the cards for re-checking".

2 days later they called, told me the head grader reviewed them, and sent them back to me. I basically paid about $160 at the time for PSA to look at my cards and tell me they were not 8s and they sent them back in the Beckett 8 holders!!!! $160 for NOTHING!

I was livid, broke all 4 out and resubmitted! Yes PSA is such a genius at getting our money twice. Take a guess what all 4 cards graded out as?

BINGO. PSA 8, PSA 8, PSA 8, PSA 8

Absolutely unethical and incompetent!

I knew they were 8s. Beckett knew they were 8s....... PSA had to get 2 rounds of cash to tell me that they were 8s!

UGH!

Mike

PS I have the 6th ranked Registry Set and the 3rd highest GPA due to this find. Highest grades were 9s. I only did it for the Registry! I wish SGC still had a registry! ugh

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[jkm412]

Originally Posted by Mark17

Then there's this:

I hired a handyman to come out to my house Monday. He never showed. After waiting an hour and 45 minutes he finally replied to my texts with "Sorry, had problems with my truck." I asked him if he was still coming out and as of this evening, 32 hours later, no reply.

So I hired a different handy man to meet me at the house tomorrow.

You don't like PSA, for any reason, go with someone else. Simple.

And comparing having your electricity go out to not being able to get your cardboard evaluated in a timely manner is not a good analogy. Neither would comparing waiting for PSA be a good analogy to waiting for a heart transplant.

Perspective is important: PSA evaluates cardboard and ink.

Mark17 or whoever you are if its just "cardboard and ink" why is it so expensive to evaluate and why should you have 64% profit margin to do such "simpleton" work as you say. these people are worthy of criticism as are we all. then again i am a "simpleton" from pittsburgh

[Leon]

Originally Posted by jkm412

Mark17 or whoever you are if its just "cardboard and ink" why is it so expensive to evaluate and why should you have 64% profit margin to do such "simpleton" work as you say. these people are worthy of criticism as are we all. then again i am a "simpleton" from pittsburgh

His name is under his id.

[Mark17]

Originally Posted by jkm412

Mark17 or whoever you are if its just "cardboard and ink" why is it so expensive to evaluate and why should you have 64% profit margin to do such "simpleton" work as you say. these people are worthy of criticism as are we all. then again i am a "simpleton" from pittsburgh

I work in IT and this is a simple logical choice:

1. Do business with PSA
2. Don't do business with PSA

What so many people here do is choose #1, and then complain ad nauseam, in thread after thread after thread, about how bad and over-priced and slow PSA is. Hasn't that horse been beaten to death yet?

I collect GU jerseys but if cards were my thing, I'd be into raw, or would've switched over to Beckett or SGC long ago. If I continued to use PSA, with all the problems so thoroughly and repetitively enumerated here, I would accept the reality of the situation rather than complain as I hand them more cash.

It reminds me of the guy who bangs his head against the wall and complains that it hurts.

[jkm412]

Originally Posted by sreader3

I see nothing unethical unless PSA stated that they would NOT grade at the National. I expect they did not.

The National gives collectors another option. You can fly to the National and use their on-site services if you choose. It will probably be more expensive than their mail services, but it is an option.

There is no right to have your cards graded faster by entering their mail queue, unless your contract with PSA so provides.

I am not thrilled that PSA has gotten so expensive and increased its wait times. My response is not to use their services. But I think it is good for them to go to the National and give collectors an additional choice.

edited to add: If you call PSA and say you will pay “the National fee” to have your mail submission pulled from the queue, graded and delivered—and they refuse—then I will get where you are coming from.

craven