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  #1  
Old 04-10-2020, 07:02 PM
GedLee GedLee is offline
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Default Lelands Good News for Classic Auction Winners

Lelands announces good news for winning bidders in our 2019 Spring Classic and 2019 Fall Classic auctions. We screwed up, which results in you getting money back. Specifically, we discovered we overcharged for shipping on certain winning lots, so to make it right for our clients, we are going to refund all winning bidder's shipping costs. To ensure clarity, here are the specifics on how we are resolving:

"Due to a computational error in determining shipping, handling, and insurance costs for Lelands June 2019 and December 2019 auctions for certain winning bidders, Lelands has elected to refund all such charges to all of the winning bidders in these auctions. This decision will help us avoid any misunderstandings with our valued clients. Going forward, we will endeavor to avoid similar mistakes and continue to provide the world-class service our customers expect. We also wish to proactively confirm we had no advance knowledge of any efforts to censor online discussions concerning these errors. Our goal is to continuously improve the quality of the service we provide to the collecting community, and consistent with that objective, Lelands welcomes all feedback and commentary, including criticism of our auctions and operations."

We trust this will more than make things right. As the longest-running and original auction house in the sports memorabilia hobby, we thank you for your continued support.
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  #2  
Old 04-10-2020, 07:12 PM
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Good move. Thank you.

BTW - this was all discovered and caused/created by a (former) board member- see water cooler section. Thanks Steven (The artist formally known as Curious George).

Last edited by Rhotchkiss; 04-10-2020 at 07:13 PM.
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  #3  
Old 04-10-2020, 07:16 PM
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That's great news!

Do we (winning bidders) need to submit anything such as a verbal or written request? Or will this happen automatically, with a check soon appearing in the mail?

First the $1,200 stimulus checks and now this... not too shabby!

Many thanks for doing this act of goodwill,
Mark
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  #4  
Old 04-10-2020, 07:20 PM
GedLee GedLee is offline
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Quote:
Originally Posted by perezfan View Post
That's great news!

Do we (winning bidders) need to submit anything such as a verbal or written request? Or will this happen automatically, with a check soon appearing in the mail?

First the $1,200 stimulus checks and now this... not too shabby!

Many thanks for doing this act of goodwill,
Mark
Just like the stimulus... one day soon it will appear in your mailbox.
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  #5  
Old 04-11-2020, 08:39 AM
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I'm not one to complain much but I always thought it was odd that I won a small poster for $50 and paid $38 shipping for it...
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  #6  
Old 04-11-2020, 08:40 AM
Aquarian Sports Cards Aquarian Sports Cards is offline
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Pretty impressive. They could've just oiled the squeaky wheel and refunded people on an individual basis after they complained. Well done!
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  #7  
Old 04-11-2020, 09:38 AM
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Quote:
Originally Posted by Rhotchkiss View Post
Good move. Thank you.

BTW - this was all discovered and caused/created by a (former) board member- see water cooler section. Thanks Steven (The artist formally known as Curious George).
+1 Miss Steven. He has some fabulous cards.
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  #8  
Old 04-11-2020, 10:55 AM
ruth-gehrig ruth-gehrig is offline
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Originally Posted by Aquarian Sports Cards View Post
Pretty impressive. They could've just oiled the squeaky wheel and refunded people on an individual basis after they complained. Well done!
You think it had nothing to do with a potential lawsuit with the plaintiff(s) threatening to delve deeper into their years of shipping costs?
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  #9  
Old 04-11-2020, 11:10 AM
GedLee GedLee is offline
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,

Last edited by GedLee; 04-12-2020 at 11:40 AM.
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  #10  
Old 04-11-2020, 11:33 AM
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The 20% Buyer's premium should have already included shipping fee in the first place regardless (IMO)
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  #11  
Old 04-11-2020, 11:35 AM
Aquarian Sports Cards Aquarian Sports Cards is offline
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Tell me what law they're breaking?

A company can charge whatever amount they want for shipping, nobody's forcing you to do business with them. Unless they're claiming one thing and doing another, or refusing to disclose their shipping price to consumers and then whacking them after the auction I don't know what basis there would be for a lawsuit.
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  #12  
Old 04-11-2020, 11:38 AM
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I've noticed some have added a "handling" charge or disclaimer saying shipping Inckudes handing
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G TO VG-EX

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329 IVAN DELOCK
347 JOE ADCOCK
351 AL DARK
354 FRED HATFIELD
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  #13  
Old 04-11-2020, 12:29 PM
Aquarian Sports Cards Aquarian Sports Cards is offline
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Philosophical question, asking for a friend. Would you rather pay 18% BP + actual shipping + $5 or 20% BP and no shipping charges.
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  #14  
Old 04-11-2020, 01:11 PM
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Quote:
Originally Posted by Aquarian Sports Cards View Post
Philosophical question, asking for a friend. Would you rather pay 18% BP + actual shipping + $5 or 20% BP and no shipping charges.
For me, it's the latter.
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  #15  
Old 04-11-2020, 02:04 PM
chriskim chriskim is offline
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Quote:
Originally Posted by Aquarian Sports Cards View Post
Philosophical question, asking for a friend. Would you rather pay 18% BP + actual shipping + $5 or 20% BP and no shipping charges.
Are u sure u are paying the "actual shipping"?? Show me a shipping label that it actually show the postage.
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  #16  
Old 04-11-2020, 02:06 PM
chriskim chriskim is offline
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Quote:
Originally Posted by perezfan View Post
For me, it's the latter.

In fact, we are paying 20% + "shipping" + "handling". .....and Sales tax.

That 20% will increase sooner or later
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  #17  
Old 04-11-2020, 02:20 PM
Aquarian Sports Cards Aquarian Sports Cards is offline
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Our postage labels show the shipping paid.
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  #18  
Old 04-11-2020, 02:21 PM
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Quote:
Originally Posted by chriskim View Post
In fact, we are paying 20% + "shipping" + "handling". .....and Sales tax.

That 20% will increase sooner or later
I don't know what you're answering here. I asked would you prefer 18% plus shipping and expenses or 20% with no additional charges.
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  #19  
Old 04-11-2020, 03:33 PM
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That's certainly welcome!
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  #20  
Old 04-11-2020, 05:21 PM
Orioles1954 Orioles1954 is offline
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Quote:
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In fact, we are paying 20% + "shipping" + "handling". .....and Sales tax.

That 20% will increase sooner or later
I now collect records and 20% is pretty cheap compared to overseas. Ive paid 30% multiple times...standard practice in Europe.
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  #21  
Old 04-11-2020, 06:18 PM
renoch01 renoch01 is offline
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How are you refunding the money for those who sent you a check?
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  #22  
Old 04-11-2020, 09:33 PM
chriskim chriskim is offline
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Quote:
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I now collect records and 20% is pretty cheap compared to overseas. Ive paid 30% multiple times...standard practice in Europe.
So European auction houses charge 30% from buyers and 30% from consignees too?
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  #23  
Old 04-12-2020, 02:28 PM
Mentor_rookie Mentor_rookie is offline
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Quote:
Originally Posted by GedLee View Post
,
New poster but long time auction house purchaser who often is annoyed by inflated shipping charges. I went to show a friend of mine what happen and this post was apparently deleted. Trying to follow what happened here so was Lelands threatened with a lawsuit that spurred these refunds or did they do it willingly? I guess it doesn't matter as long as in the end it was done but i'm wondering if it will impact other auction houses to do the same?
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  #24  
Old 04-12-2020, 06:01 PM
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In reviewing my records it does seem odd that my shipping cost for a sub-200 item raw group of cards and photos in the spring auction was 3x the shipping cost of over 2,000 cards in albums in the fall auction, but I was too happy with the wins to bother questioning it. I just assume 2% of the [hammer price + vig] when I bid. Except REA; love that flat fee shipping.
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Last edited by Exhibitman; 04-12-2020 at 06:05 PM.
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  #25  
Old 04-21-2020, 05:17 PM
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Got a check yesterday, anyone else?
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  #26  
Old 04-21-2020, 05:32 PM
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Still awaiting mine.
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  #27  
Old 04-21-2020, 05:46 PM
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Got my $27.59 check yesterday.
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  #28  
Old 04-21-2020, 05:49 PM
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I got mine. They refunded me the entire shipping charge for my item, not just the overcharge.
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  #29  
Old 04-21-2020, 06:39 PM
Shoeless Moe Shoeless Moe is offline
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Got mine as well.

OUTSTANDING CUSTOMER SERVICE MOVE!

Thank you Lelands!
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  #30  
Old 04-22-2020, 12:49 AM
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Agree!

Mine arrived this afternoon, and was for the full shipping amount (as promised). Much appreciated!
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  #31  
Old 04-22-2020, 01:10 AM
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+1. Received full shipping refund check today for both auctions I won in 2019.
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