Negative feedback EBay seller - red flag or no big whoop?

[Belfast1933]

Wondering how experienced Net 54 buyers on ebay handle possible purchases from sellers on ebay when sellers have one bad review out of many.

I am thinking about bidding on a card in an ebay auction and it looks like the seller has about 1000 reviews in the last year with only one negative review - but the narrative from that one review is pretty lousy. The sellers response to the negative review is confrontational and sarcastic. Kind of weak-sauce, in my view

But all other (900+) reviews are fine.

It’s a potential high $$ purchase for me (around $2k) so I am extra cautious and wonder how others filter or consider feedback like this.

Appreciate any feedback on ebay feedback! 🙃

Jeff

[Jim65]

I would put a lot of weight in the sellers nasty response. Even if that buyer was a complete jerkoff, the sellers nasty response is there for all his future customers to see. He either doesn't care or is a jerk himself. Either way, I move on.

[butchie_t]

If you don’t feel comfortable with the seller, trust your gut feeling and move on.

That cost absolutely nothing.

[hcv123]

Originally Posted by butchie_t

If you don’t feel comfortable with the seller, trust your gut feeling and move on.

That cost absolutely nothing.

Trust your gut more than anyone elses opinion always!

[rand1com]

Originally Posted by Belfast1933

Wondering how experienced Net 54 buyers on ebay handle possible purchases from sellers on ebay when sellers have one bad review out of many.

I am thinking about bidding on a card in an ebay auction and it looks like the seller has about 1000 reviews in the last year with only one negative review - but the narrative from that one review is pretty lousy. The sellers response to the negative review is confrontational and sarcastic. Kind of weak-sauce, in my view

But all other (900+) reviews are fine.

It’s a potential high $$ purchase for me (around $2k) so I am extra cautious and wonder how others filter or consider feedback like this.

Appreciate any feedback on ebay feedback! 🙃

Jeff

Let's see. 1/1000 = .001 That is the ratio of negatives versus positives. There is always one customer out of 1000 who cannot be satisfied with any transaction. I would buy in a minute if the price is right and the item is something I wanted from a seller with this feedback level. Ebay stands behind the buyer in almost all instances if something goes wrong and 99.99% nothing appears to go wrong with this seller.

[Leon]

Originally Posted by rand1com

Let's see. 1/1000 = .001 That is the ratio of negatives versus positives. There is always one customer out of 1000 who cannot be satisfied with any transaction. I would buy in a minute if the price is right and the item is something I wanted from a seller with this feedback level. Ebay stands behind the buyer in almost all instances if something goes wrong and 99.99% nothing appears to go wrong with this seller.

+1....

[notfast]

If you didn’t do business with a person or place because of one negative review, you’d never go anywhere or buy anything from anyone.

[bnorth]

Originally Posted by notfast

If you didn’t do business with a person or place because of one negative review, you’d never go anywhere or buy anything from anyone.

^^THIS^^ eBay feedback has been completely worthless from the beginning. Most transactions never give/receive feedback. Plus who wants to completely waste their time going through someones feedback. When it is very rare that eBay won't force a refund so buyers are protected.

[D. Bergin]

I know you don't want to out the seller, but can you post the negative review and the response to it?

[Jim65]

Originally Posted by notfast

If you didn’t do business with a person or place because of one negative review, you’d never go anywhere or buy anything from anyone.

Its not just one negative. The sellers nasty response could mean hes not reasonable to deal with if theres a problem.

[Leon]

Originally Posted by Jim65

Its not just one negative. The sellers nasty response could mean hes not reasonable to deal with if theres a problem.

1 in 1000?? I would take my chances.
The guy walks on water.

[Frankish]

Originally Posted by rand1com

Let's see. 1/1000 = .001 That is the ratio of negatives versus positives. There is always one customer out of 1000 who cannot be satisfied with any transaction. I would buy in a minute if the price is right and the item is something I wanted from a seller with this feedback level. Ebay stands behind the buyer in almost all instances if something goes wrong and 99.99% nothing appears to go wrong with this seller.

+2

I understand that the seller's response may not be to everyone's liking, but I imagine as a seller (I've never sold anything on ebay myself) that dealing with people who abuse the system is frustrating. Also, I'd guess that negative feedback gets left almost all the time while positive feedback is probably more spotty. So the real ratio of satisfied customers to unsatisfied is probably even more lopsided.

[GeoPoto]

FWIW, leaving negative feedback is about the last thing I would ever do. There is no limit to the potential depravity you could excite. I would block the seller/buyer and move on.

Sent from my moto g(6) using Tapatalk

[tschock]

1/900+? Probably fine to do business with. But there is not enough context in the OP's initial post for me to provide an opinion as to what I would do in this specific instance. I've read to many negative reviews that I'd call BS negs which didn't diminish my confidence in the seller.

[Belfast1933]

Awesome advice… I really appreciate the points of view. I think I’ll keep the seller’s details private

FYI, I actually reached to and heard back from the seller just this morning and he seems very accommodating.

So, I think I might take the small (.0001!) risk - the card is super cool and would be a great add to my “card cave!”

I’ll post a post-action soon to say how it ends up going. Thx again all.

Jeff

[Jewish-collector]

This thread really gets interesting if the seller is a member of Net54.

[steve B]

I've dealt with worse and been fine, although most of what I buy is cheap.

I look at what sort of buyer is posting the negative. Usually it's someone with not much feedback themselves and usually unrealistic expectations based on Amazon.

If the negative feedback is from someone with a lot of feedback, I take it more seriously. But I also look at their feedback left, which can be very telling. One buyer had something like 5-6000 feedback, but most of what he left as negatives was impatience. Like something shipped right away, but 2 days later he's leaving a negative because it hasn't gotten across the country yet.

[Fred]

1 out of 1K aint so bad. If you have concerns because of the sellers response then try to look a little further and see if there is feedback for high dollar sales that can give you a little more reassurance before pulling the trigger. Just don't wait too long, especially if it's a card you think may sell quickly at the listed price.

[The-Cardfather]

Originally Posted by steve B

If the negative feedback is from someone with a lot of feedback, I take it more seriously. But I also look at their feedback left, which can be very telling. One buyer had something like 5-6000 feedback, but most of what he left as negatives was impatience. Like something shipped right away, but 2 days later he's leaving a negative because it hasn't gotten across the country yet.

I've just dealt with this exact issue. I sold a glossy photo to someone with a 1000+ feedback score. Although USPS tracking showed it as delivered, the buyer claimed that he never received it. I had him wait an extra 5 days. He still hadn't received it, so I sent him a new one - free of charge (and I let him know that I did this). Of course, he received the original one on the following day. Here's the kicker: He left me "neutral" feedback because the USPS delivered the parcel late. How the $@*&# is that my fault?!

[Mark17]

Originally Posted by Belfast1933

Negative feedback EBay seller - red flag or no big whoop?

I'd call it a very tiny whoop.

[chadeast]

Come have a coffee, we'll talk.