PSA-A Cautionary Tale!

[vintagetoppsguy]

Originally Posted by Peter_Spaeth

It sucks that it happened to be you, but what more could Joe do than offer to pay you for the card?

I agree that Matt shouldn't have expected more than an offer to pay for the card but, in reading his story, I think what really put a bad taste in his mouth was Joe's attitude. When he told Joe he was sick about it, Joe basically told him it's just a bb card and to get over it. A good CSR would have been more empathetic. Had Joe been more understanding about it, I don't believe Matt would have ever posted this story and kept the situation to himself.

[CMIZ5290]

Originally Posted by vintagetoppsguy

I agree that Matt shouldn't have expected more than an offer to pay for the card but, in reading his story, I think what really put a bad taste in his mouth was Joe's attitude. When he told Joe he was sick about it, Joe basically told him it's just a bb card and to get over it. A good CSR would have been more empathetic. Had Joe been more understanding about it, I don't believe Matt would have ever posted this story and kept the situation to himself.

Once again, that does not sound like the Joe Orlando I know....