Hertiage Auction :(

[renoch01]

Anyone ever have any problems with Hertiage Auction? I had never had a problem and have spent a lot of money with them in the past but the last items I bought they sent me the wrong lot, which they sent an email and had asked if I had which I responded I have not had the chance to open the box but will look tonight when I get home from work in response to their email. I sent them pic and stated I did have their lot. They intern sent back an email stating “great we will get you a label sent out and you can send it back” which is ok but then the rest of the email said we will be holding your lot until we get the return of the incorrect lot. I sent back in the email I think you should be sending out my lot also because you already got paid for it. They sent back that their company policy does not allow them to send out my lot until they get the other back which I responded that makes no since what so ever since it was your mistake and if you are implying that I am a crook that can’t be trusted than you won’t get another dime from me going forward. This prompted a phone call from them which I could not answer I was with patients at the time. I called the woman back but she was away from her desk so I spoke to another customer care person in which I told her what was going on and for them to hold my $200 item and not send it when there item is a lot more than mine made no since what so ever. I also told her that I am working 12 and 15 hour shifts right now before I leave for vacation and I am not going to go out of my way when it was your mistake and you want to hold my item like I am the one in the wrong. She asked me to hold to get someone to talk to me but I told her I can’t wait long before I need to get back on the floor. She said it would not be long but after a few minutes I had to hang up and get back to my patients. They did send it FedEx to me but I was unable to reroute the package to a FedEx store because they set up that way unlike all the other packages I have received in the past including the much higher dollar packages just left on the front stoop. I spoke to them and said this makes no since that you decided to do this when I had told you the hours I have to work before I leave for vacation and you have never done this before. All the lady had to say we will have to invoice you for the lot we sent you. I told her do what you want…….They make the mistake yet want everyone else to jump to it right away not understanding that there are more important things that need to be addressed before their mistakes. I would never recommend these people at all going forward……Thanks to listening to my venting