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					Originally Posted by aloondilana  You are lucky the buyer didn't say he received an empty package, then you would really have to fight it out. | 
	
 About 10 years ago, I had a buyer who said the envelope was slit on the bottom and the item was missing.  I sent him his refund which was only .99 cents.
About 2 years later, I get an email from a buyer who said that he received an envelope with a slit on the bottom and the item was missing.
I said to myself, that this sounds real familiar.  Thankfully, I keep records of every transaction I have ever done over the last 15 years.  I looked up the name of the first buyer who had the same issue and it turned out to be the same person.
I confronted him via eMail saying that this sounds all too familiar.  He never responded and of course I blocked him.