Quote:
Originally Posted by D. Bergin
I'd wager it would help to cause a "defect" at some point in time.
Whether a spiteful buyer, or Ebay's usual condescending "because I said so!".
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I don't doubt that. But at least it puts us back somewhat closer to the current system where the buyer has to actually communicate with the seller to get out of a transaction than I had previously thought. Don't get me wrong, I wholeheartedly feel that giving the bidders any kind of inclination that they may not be held responsible for their bids is a big step in the wrong direction. And if someone is determined not to pay, no amount of cajoling or explaining to them why they
should be responsible is going to change that (see my latest neg).
I just want to be sure I have the opportunity to talk some sense into those who may not be determined, but just ignorant and/or stupid.
Case in point: I once sold a set of 4 Star Wars comic books to a buyer who contacted me when they arrived saying, "Why did you only send me issues #1 and #3? Did you make a mistake? I want all 4 issues that I paid for." My reply was something like, "Umm, please don't take this the wrong way, but can you turn them over and check the back? The missing issues should have been bagged back-to-back with the issues you said you received" to which he responded, "Oh, nevermind. Thanks!" Had I not had the opportunity to communicate with this knucklehead, under the new return system, I would have gotten all 4 issues back in the original mailer loosely resealed with 1/2" cellophane tape, had to give a full refund including original shipping, billed for the return shipping, and gotten dinged for a defect all because he didn't think to flip the books over.
It never ceases to amaze me how eBay consistently underestimates sellers' ability to voluntarily provide good customer service, and overestimates the intelligence and honesty of the average buyer.
08-18-2014, 11:06 AM
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