OT: Ebay Policy Change

thecatspajamas · #1 08-15-2014, 07:29 PM

Can you provide a link to where you found that? The wording is far more upfront and plainly-spoken than I am used to seeing from ebay, especially where planned future changes are concerned.

My problem with the hassle-free return idea is that it presupposes that buyers will only return items that actually have defects and will only check the correct box for their scenario when initiating a return. The reality is that as soon as there is an opportunity and financial inventive to abuse the returns procedure, there will be more buyers doing so. It's bad enough now dealing with buyers who simply changed their mind when the buyer has to contact the seller and potentially eat the return shipping cost if they have buyer's remorse. Allow them to return anything at the seller's expense and without having to contact the seller if they just check the "not as described" box, and you WILL see the number of returns go way up. It won't be because sellers all of a sudden forget how to describe their wares accurately. It also won't be the majority, but it will be enough to make selling on ebay an unpleasant endeavor for many.

If you want an example of how a lack of accountability affects user behavior, look at the way that bid retractions are abused. The buyers you see with hundreds of retractions all checked the oops box over and over despite knowing full well what they were bidding. Without any repercussions or accountability though, it becomes a bidding strategy, even if it does require a white lie to utilize it each time.

D. Bergin · #2 08-15-2014, 07:42 PM

Quote:

Originally Posted by thecatspajamas

If you want an example of how a lack of accountability affects user behavior, look at the way that bid retractions are abused. The buyers you see with hundreds of retractions all checked the oops box over and over despite knowing full well what they were bidding. Without any repercussions or accountability though, it becomes a bidding strategy, even if it does require a white lie to utilize it each time.

Yup, I just blocked two serial retractors this past week that sabotaged one of my items. It's out of hand.

People call it shilling, but it's no longer that in most cases. It's out and out interference of honest auctions. People need to start putting these clowns on their blocked bidder lists to discourage it, because Ebay's not doing it, and the big consignment houses certainly aren't doing it either.

I'm really beside myself right now.

thecatspajamas · #3 08-15-2014, 08:43 PM

Quote:

Originally Posted by D. Bergin

Yup, I just blocked two serial retractors this past week that sabotaged one of my items. It's out of hand.

And if you would, PM or post the ID's of the serial retractors so that I can block them as well. I agree that this behavior has got to stop, and actively blocking them from getting "the stuff" is the only way to make it sink in for some of these yahoos.

rp12367 · #4 08-15-2014, 08:26 PM

Quote:

Originally Posted by thecatspajamas

Can you provide a link to where you found that? The wording is far more upfront and plainly-spoken than I am used to seeing from ebay, especially where planned future changes are concerned.

My problem with the hassle-free return idea is that it presupposes that buyers will only return items that actually have defects and will only check the correct box for their scenario when initiating a return. The reality is that as soon as there is an opportunity and financial inventive to abuse the returns procedure, there will be more buyers doing so. It's bad enough now dealing with buyers who simply changed their mind when the buyer has to contact the seller and potentially eat the return shipping cost if they have buyer's remorse. Allow them to return anything at the seller's expense and without having to contact the seller if they just check the "not as described" box, and you WILL see the number of returns go way up. It won't be because sellers all of a sudden forget how to describe their wares accurately. It also won't be the majority, but it will be enough to make selling on ebay an unpleasant endeavor for many.

If you want an example of how a lack of accountability affects user behavior, look at the way that bid retractions are abused. The buyers you see with hundreds of retractions all checked the oops box over and over despite knowing full well what they were bidding. Without any repercussions or accountability though, it becomes a bidding strategy, even if it does require a white lie to utilize it each time.

It came via e-bay messages:

I know it is pretty well spelt out, not like the usual ebay double talk.

If you are a seller check your inbox it should be there, the message was titled:

Updates to the eBay User Agreement, User Privacy Notice and Money Back Guarantee

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