Quote:
Originally Posted by philo98
I wrote to Goldin to delay my package and got a confirmation they would. Answer to not ship out to last week of October. Received a notice from UPS yesterday that my items were delivered. No idea who signed for them since nobody is home and most likely they have been left outside in a public place for the next 1+ weeks. Will see what happens when I get back but a complete failure on the shipping team.
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I will say, and I'm not one to jump to Goldin's defense ordinarily, shipping requests introduce the potential for failure. Most if not all auctions have systems in place for shipping and anything that throws a curve into that system introduces the potential for failure.
A customer asks us to hold a shipment, or to send something to grading for them or any one of innumerable other small seeming changes and there's nothing in our software that deals with those requests so we add notes and send an email to the shipping person etc. but you are still introducing the opportunity for human error.
That doesn't mean we don't do our damnedest to get it right, but of the shipping problems we've had, 99% have come about because something out of the ordinary pattern that our system is made for is requested.
The real question will be, if the package is missing, will they cop to the fact that they made a mistake and take care of you. Let's hope so.
10-16-2023, 06:45 PM
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