Goldin Increasing Buyer's Premium

Lucas00 · #1 10-14-2023, 02:58 PM

Anybody know what's going on with Goldins shipping times? I have a friend who's been waiting over two weeks for his win to ship, and I've been waiting nearly a week and a half for mine. That is unacceptable for a large auction house. I've never had it take longer than 3 days, and I've bought from many different AHs.

CardPadre · #2 10-14-2023, 03:28 PM

Quote:

Originally Posted by Lucas00

Anybody know what's going on with Goldins shipping times? I have a friend who's been waiting over two weeks for his win to ship, and I've been waiting nearly a week and a half for mine. That is unacceptable for a large auction house. I've never had it take longer than 3 days, and I've bought from many different AHs.

I don't know the "what" of what is going on, but I've bought a few things over the last couple months and it has been about 13 calendar days post-auction (if payment is made right away) until a shipping label is created. I fully agree that's way too long to ship stuff that you already have in your possession.

3-2-count · #3 10-14-2023, 03:57 PM

Same here. Below is what I received after contacting them via email about the delay.

Thank you for reaching out to us. I apologize for the delay in your items being shipped to you, but I am happy to verify that your order is being processed and that the shipping label has been printed for your order. Our shipping team will be packing and preparing your order as soon as possible. The shipping team has experienced a delay in order processing due to an issue beyond their control. They are currently working overtime to correct these delays starting with the oldest orders. Your order should be shipping out within the next week and your tracking information will be confirmed in a separate correspondence and visible directly through your Goldin account. I appreciate your patience and understanding as we work through this. Please let me know if I can assist with anything further and I will be happy to help. I do hope you enjoy the rest of your day! Regards,

brianp-beme · #4 10-14-2023, 05:21 PM

Quote:

Originally Posted by 3-2-count

Same here. Below is what I received after contacting them via email about the delay.

Thank you for reaching out to us. I apologize for the delay in your items being shipped to you, but I am happy to verify that your order is being processed and that the shipping label has been printed for your order. Our shipping team will be packing and preparing your order as soon as possible. The shipping team has experienced a delay in order processing due to an issue beyond their control. They are currently working overtime to correct these delays starting with the oldest orders. Your order should be shipping out within the next week and your tracking information will be confirmed in a separate correspondence and visible directly through your Goldin account. I appreciate your patience and understanding as we work through this. Please let me know if I can assist with anything further and I will be happy to help. I do hope you enjoy the rest of your day! Regards,

Sounds like that good for nuthin' Bobby, the Procurement Director, forgot to order the packing tape again.

Brian

Swadewade51 · #5 10-15-2023, 03:46 AM

Quote:

Originally Posted by 3-2-count

Same here. Below is what I received after contacting them via email about the delay.

Thank you for reaching out to us. I apologize for the delay in your items being shipped to you, but I am happy to verify that your order is being processed and that the shipping label has been printed for your order. Our shipping team will be packing and preparing your order as soon as possible. The shipping team has experienced a delay in order processing due to an issue beyond their control. They are currently working overtime to correct these delays starting with the oldest orders. Your order should be shipping out within the next week and your tracking information will be confirmed in a separate correspondence and visible directly through your Goldin account. I appreciate your patience and understanding as we work through this. Please let me know if I can assist with anything further and I will be happy to help. I do hope you enjoy the rest of your day! Regards,

I got that same exact response. Been waiting the same time Lucas has. First and last time on Goldin.

Sent from my SM-G970U using Tapatalk

CardPadre · #6 10-16-2023, 09:52 AM

Just got this email from Goldin about my winnings from 2 weeks ago. It's literally just 2 cards. Not only have they not shipped yet but now they are going to ship separately. Cannot even imagine why that would be necessary unless they can't find one of the cards right now, lol.

"William,

We're reaching out to update you on the delivery process for your winnings from our recent 2023 September Elite Auction. Your winnings will arrive in more than one package, and the packages may arrive several days apart. Once each package is shipped, you will receive an email from the shipping carrier with your tracking number.

Thank you for your continued trust in Goldin."

bobbyw8469 · #7 10-16-2023, 09:54 AM

Quote:

Originally Posted by CardPadre

Just got this email from Goldin about my winnings from 2 weeks ago. It's literally just 2 cards. Not only have they not shipped yet but now they are going to ship separately. Cannot even imagine why that would be necessary unless they can't find one of the cards right now, lol.

"William,

We're reaching out to update you on the delivery process for your winnings from our recent 2023 September Elite Auction. Your winnings will arrive in more than one package, and the packages may arrive several days apart. Once each package is shipped, you will receive an email from the shipping carrier with your tracking number.

Thank you for your continued trust in Goldin."

Bwahahahhahahha!! I don't trust Goldin as far as I can throw them!

BobbyStrawberry · #8 10-16-2023, 10:15 AM

Quote:

Originally Posted by CardPadre

Just got this email from Goldin about my winnings from 2 weeks ago. It's literally just 2 cards. Not only have they not shipped yet but now they are going to ship separately. Cannot even imagine why that would be necessary unless they can't find one of the cards right now, lol.

"William,

We're reaching out to update you on the delivery process for your winnings from our recent 2023 September Elite Auction. Your winnings will arrive in more than one package, and the packages may arrive several days apart. Once each package is shipped, you will receive an email from the shipping carrier with your tracking number.

Thank you for your continued trust in Goldin."

That is completely ridiculous.

sonnyu2 · #9 10-16-2023, 10:32 AM

Quote:

Originally Posted by CardPadre

Just got this email from Goldin about my winnings from 2 weeks ago. It's literally just 2 cards. Not only have they not shipped yet but now they are going to ship separately. Cannot even imagine why that would be necessary unless they can't find one of the cards right now, lol.

"William,

We're reaching out to update you on the delivery process for your winnings from our recent 2023 September Elite Auction. Your winnings will arrive in more than one package, and the packages may arrive several days apart. Once each package is shipped, you will receive an email from the shipping carrier with your tracking number.

Thank you for your continued trust in Goldin."

Items are shipped from their warehouse as well as from the PSA Vault, so sometimes you get two different tracking #s for one order. And they might not all ship on the same day.

CardPadre · #10 10-16-2023, 10:36 AM

Quote:

Originally Posted by sonnyu2

Items are shipped from their warehouse as well as from the PSA Vault, so sometimes you get two different tracking #s for one order. And they might not all ship on the same day.

Yeah, that could be an explanation. I'll see if I can tell a difference in the origin location when they do ship.

ETA: I guess that would mean that they don't even have one location they can ship from in a timely manner.

Exhibitman · #11 10-16-2023, 12:44 PM

Quote:

Originally Posted by CardPadre

"Thank you for your continued trust in Goldin."

"Never get cheated": no, wait, that's a different one...

glchen · #12 10-16-2023, 01:12 PM

Quote:

Originally Posted by Lucas00

Anybody know what's going on with Goldins shipping times? I have a friend who's been waiting over two weeks for his win to ship, and I've been waiting nearly a week and a half for mine. That is unacceptable for a large auction house. I've never had it take longer than 3 days, and I've bought from many different AHs.

To be fair to Goldin, I think this really depends on how the payment is made. If you send the payment by personal check or ACH, the auction house needs to wait for that payment to clear which often takes 2 weeks. This is common for all auction houses across the board. I sent my payment to Goldin via wire, and they took one week to ship after my payment. I thought this was a reasonable shipping time. I would also expect around a week if you paid by credit card.

The part that I do think is unreasonable for Goldin which I mentioned earllier in this thread is that in their invoice, Goldin states that if they do not receive payment within a week, they will start adding late payment fees. I still believe this is completely unreasonable, and they should revert to the industry standard of 2 weeks to receive payment. Often times, if you drop a check in the mail, it will not even arrive at the destination in one week, so I think this is unfair.

Lucas00 · #13 10-16-2023, 01:41 PM

Quote:

Originally Posted by glchen

To be fair to Goldin, I think this really depends on how the payment is made. If you send the payment by personal check or ACH, the auction house needs to wait for that payment to clear which often takes 2 weeks. This is common for all auction houses across the board. I sent my payment to Goldin via wire, and they took one week to ship after my payment. I thought this was a reasonable shipping time. I would also expect around a week if you paid by credit card.

The part that I do think is unreasonable for Goldin which I mentioned earllier in this thread is that in their invoice, Goldin states that if they do not receive payment within a week, they will start adding late payment fees. I still believe this is completely unreasonable, and they should revert to the industry standard of 2 weeks to receive payment. Often times, if you drop a check in the mail, it will not even arrive at the destination in one week, so I think this is unfair.

I did pay by card the day after winning, so as soon as possible. Gave them the benefit of the doubt and waited a week and a half to post about this. What made me really make the post was my friend who won an item from the 28th and paid asap had been waiting even longer. Obviously if he was still waiting, mine from days later was not getting shipped anytime soon.

Taking 2 weeks (2 and a half for some at this point) to ship auction winnings that were paid for the day after winning is unacceptable. They have a warehouse and a full team dedicated to shipping items. Many one man shows that run auction houses ship next day after payment!

I don't even think ebay allows this long, and they have the most lenient shipping rules of anyone.

I suspect my post here sped things up, as it should've. I would definitely be more understanding if Goldin came out and said something, maybe half their shipping team quit with no notice. I'd obviously be more understanding, but no statement was made.

philo98 · #14 10-16-2023, 05:55 PM

I wrote to Goldin to delay my package and got a confirmation they would. Answe to not ship out to last week of October. Received a notice from UPS yesterday that my items were delivered. No idea who signed for them since nobody is home and most likely they have been left outside in a public place for the next 1+ weeks. Will see what happens when I get back but a complete failure on the shipping team.

Aquarian Sports Cards · #15 10-16-2023, 06:45 PM

Quote:

Originally Posted by philo98

I wrote to Goldin to delay my package and got a confirmation they would. Answer to not ship out to last week of October. Received a notice from UPS yesterday that my items were delivered. No idea who signed for them since nobody is home and most likely they have been left outside in a public place for the next 1+ weeks. Will see what happens when I get back but a complete failure on the shipping team.

I will say, and I'm not one to jump to Goldin's defense ordinarily, shipping requests introduce the potential for failure. Most if not all auctions have systems in place for shipping and anything that throws a curve into that system introduces the potential for failure.

A customer asks us to hold a shipment, or to send something to grading for them or any one of innumerable other small seeming changes and there's nothing in our software that deals with those requests so we add notes and send an email to the shipping person etc. but you are still introducing the opportunity for human error.

That doesn't mean we don't do our damnedest to get it right, but of the shipping problems we've had, 99% have come about because something out of the ordinary pattern that our system is made for is requested.

The real question will be, if the package is missing, will they cop to the fact that they made a mistake and take care of you. Let's hope so.

justrun7 · #16 10-16-2023, 08:54 PM

Quote:

Originally Posted by philo98

I wrote to Goldin to delay my package and got a confirmation they would. Answe to not ship out to last week of October. Received a notice from UPS yesterday that my items were delivered. No idea who signed for them since nobody is home and most likely they have been left outside in a public place for the next 1+ weeks. Will see what happens when I get back but a complete failure on the shipping team.

I sent my items to their vault while I was away and then requested my shipment from the vault when I returned. It was actually cheaper too.

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