Change to PSA's operating procedures

[Knightlax5]

Hey everyone, I wanted to let you guys know of a change PSA just informed me of on a call:

Like many of you I have called PSA when cards are past their estimated turnaround date. PSA informed me they can not escalate or start any alerts until the card is 10 business days past the estimated completion date and 2 days without any movement. This is for value max and below service levels.

Small rant: I do not understand how it takes 25+ business days to cross over a SGC card to a PSA holder. Especially when a card is graded an authentic altered, so grade is not a question. I'll also never understand on a cross over how PSA does not communicate to SGC to remove a cert number.