I just spoke with my rep at eBay. She explained that this category consolidation is
permanent "for the time being".
Basically, unless we all come together and make our opinions know eBay will not be reverting back to have the previous categories within the baseball category. I asked her what could be done regarding this change and she explained that I should get as many buyers and sellers together to
contact eBay and express their dislike for this change. She stated that each account rep and customer service rep has a function called Voice of the Customer. They use this to report opinions regarding eBay and changes to actual decision makers at eBay. She said that if I can get enough people to call regarding this and have customer service/account reps log this information into the Voice of the Customer log then we may be able to get this changed. She agreed that this was not a good decision for eBay once I cited this example - would you go buy books at a bookstore that had 200,000+ books all lumped together in no order, or would you buy from the store that had the inventory categorized!
So I am asking everyone to please make the call - I know that it may take some time being on hold, but we all know that if we can get this changed we will all benefit! I will be posting this on many message boards today and hope that you will do the same - lets try to get this changed!!
Also, I found a link to a way that you and others can make suggestions
(in addition to the Voice of the Customer that we talked about).
http://pages.ebay.com/help/account/suggestions.html
09-22-2009, 10:59 AM
Let's do something about it
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