Update on PWCC Bid Monitoring Program

[bigfish]

Originally Posted by Peter_Spaeth

What happened to the new hire whose job was to monitor auctions or whatever?

Ah here it is.
"First, we hired a full-time customer service and bid monitoring representative. Her job is to promptly answer email, phone calls, and review bid activity on our auctions. She takes action on all notifications of bid retractions that we receive from eBay real time as well as spot checks our listings for bidders with a high number of bid retractions, zero-feedback bidders, and low-feedback bidders. I am also assisting in this process. She started working with PWCC in the second week of January and is now fully engaged in her role in monitoring auctions."

Great question...

[Republicaninmass]

Originally Posted by bigfish

Great question...

Must have run off with Probstein's Wes Spece

[bigfish]

Why don't they start a bidder mentoring program?

[HRBAKER]

Maybe we just have several bidders who can't quite decide which Jordan card they really want.

[slidekellyslide]

~ crickets~

[bnorth]

Originally Posted by slidekellyslide

~ crickets~

Did you expect anything else? There is no way they will come on here or any of the other places they posted the same exact thing. Any response from PWCC is a lose lose situation for them. It is like the Masto debacle, the guys that spoke out got nailed and the ones that shut up are now considered respectable.

These threads are awesome though. One guy admitted you can easily buy his integrity and others say it is OK because they use their services.

[Peter_Spaeth]

Originally Posted by slidekellyslide

~ crickets~

Facts are pesky things when they conflict with the story line. It seems to me there are two possibilities: they aren't very good at what they claim to be doing, or they are making exceptions to the policy for certain regular bidders. My guess is the latter.

[D.P.Johnson]

Originally Posted by bigfish

Great question...

I thought the new hire turned out to be his wife???

Then again, maybe neither nor or either or...

[Brent Huigens]

Originally Posted by D.P.Johnson

I thought the new hire turned out to be his wife???

Then again, maybe neither nor or either or...

I am indeed Brent's wife, Betsy; Brent and I jointly own and manage PWCC Auctions. I am not the person responsible for the day-to-day policing our bidding environment. We hired a full-time Customer Service Representative, Melody, who is responsible for answering phones, responding to our emails, and reviewing bidding and implementing PWCC policy. I assist Melody as needed and communicate our data to eBay for their action.

For those of you who have called our PWCC phone number, you have likely spoken to Melody.

Betsy Huigens
PWCC Auctions, LLC

[CMIZ5290]

Originally Posted by D.P.Johnson

I thought the new hire turned out to be his wife???

Then again, maybe neither nor or either or...

Brent and his wife have worked together for many years. You should not turn this into something otherwise.....