eBay Buyer Issue- What do you think?

[Jacklitsch]

Originally Posted by buymycards

I would have provided the scan.

Rick

NM

[jcmtiger]

Should have sent the scan. I have had the same situation and if I can scan the item I do. All the bad email info was after you decided not to send the scan. Just my opinion.

Joe

[GoldenAge50s]

I, too, would have provided the scan.

Buyer politely asked and it was Jeff's reply that left him cold, and it would have me too!

[npa589]

I would have sent the scan, but clearly this buyer has a screw loose.

[gnaz01]

I agree, I would have sent the scan. Saying "Sorry, I do not send scans on $12.95 football programs" would have turned me VERY off if I really wanted the item.

[quinnsryche]

I would have sent the scan. You never know who might become an excellent buyer if you do them a favor. If the 5 minutes of your time isn't worth the asking price, then don't worry about it.

[Jmad]

Ditto on sending the scan. If the problem lies in locating it from your inventory, etc. then why not tell him that.

Hey- it's packed up and ready to be shipped out, sorry I can't provide a scan. Here is a description.

As stated above, you never know he may have turned into a good customer. On the flip, he may have just wanted the scan. Either way, your initial response showed nothing but poor customer service.

[esehombre]

Seems to me to be a reasonable request from a pretty big fan. In the time it took to write the multiple responses and post on here, you could have already closed the deal 10x over. I would have provided the scan.

[iwantitiwinit]

It's $12 for gosh sake, not worth the time for anyone, if he wants a picture of Elway simply pay the $12. I probably wouldn't have told him no scan though, probably wouldn't have responded but you are not under any obligation in my opinion if you feel its not worth your time.

[Rich Klein]

But, I know from my Beckett days -- many times when I was chasing items from my Columbia Collection -- I would just call people as a new customer -- and wanted to see how they would service me as a customer without my ID"ing myself. With one or two exceptions, the service I got was excellent, and then I could ID myself later.

Why not do a big Elway fan the scan and then by doing that, you might very well be able to sell them a big ticket item later.

I'd have reacted the exact same way the prospective purchaser did after your initial response

Regards
Rich