Cards loose inside SGC holders?

chaddurbin · #1 08-21-2012, 08:52 PM

i've also been getting subpar services from sgc lately, especially after glyn and brian is gone and the new regime took over.

the latest was $25 cost to slab a trimmed d359 plank. after talking on email and writing in big letters "HOLDER IF AUTHENTIC" on the submission form and including said email...the card just came back in a cardsaver with an "altered" tag. can i be any more clear?

Leon · #2 08-21-2012, 08:55 PM

Quote:

Originally Posted by chaddurbin

i've also been getting subpar services from sgc lately, especially after glyn and brian is gone and the new regime took over.

the latest was $25 cost to slab a trimmed d359 plank. after talking on email and writing in big letters "HOLDER IF AUTHENTIC" on the submission form and including said email...the card just came back in a cardsaver with an "altered" tag. can i be any more clear?

Your message is clear and they should have holdered it. They have a box to mark if you want an AUT card in a holder. Do you know if you marked that?

chaddurbin · #3 08-21-2012, 09:05 PM

leon--i don't submit alot so didn't have the hardcopy subs on hand, i printed the form online and they don't have the checkbox. i'd also sent earl an email informing him i'm sending a "trimmed" d359 plank his way and asked for the cost...i included that email also in c/o earl with the sub.

don't know what else i could've done, besides writing those big words in big red marker. that always got my attention in school.

Leon · #4 08-21-2012, 09:12 PM

Quote:

Originally Posted by chaddurbin

leon--i don't submit alot so didn't have the hardcopy subs on hand, i printed the form online and they don't have the checkbox. i'd also sent earl an email informing him i'm sending a "trimmed" d359 plank his way and asked for the cost...i included that email also in c/o earl with the sub.

don't know what else i could've done, besides writing those big words in big red marker. that always got my attention in school.

Actually I just checked and the box is there, right near the top. It's almost the first thing I see when I go to online submissions. There is a box on the left of it to check and It says...

Check here if you would like SGC to encapsulate any trimmed or color-enhanced card(that is authentic) with the "A" designation.

I am not saying they shouldn't have holdered it but if you didn't check the box then it's partially your fault imo.

.
.

chaddurbin · #5 08-21-2012, 10:02 PM

i do see it now, i never noticed it was there before. guess i thought it'd be further down to the cards' description. chalk it up to being an altered card noob. would've been nice if they paid more attention to the one card that costs almost 4x more to grade than all the other cards in the sub which i already told them was trimmed.

familytoad · #6 08-22-2012, 02:11 AM

Quan and all,
Be aware there is a software bug in the online submissions for SGC!!!

As mentioned, its pretty easy to notice the upper left corner where you'd select "yes i want SGC to encapsulate" or whatever the exact words are above...BUT then once you save and submit to print the invoice, the form moves to a printable version AND THIS OPTION WHERE YOU HAVE PREVIOUSLY CHECKED "YES"GOES AWAY!!
ON THE PRINTED PAGE THAT IS REQUIRED, YOU MUST HANDWRITE AGAIN THAT YOU AGREE TO A "AUTHENTIC" GRADE SLAB!

Every submission I have done, maybe 8 or 9 of them, I have written this in because it never gets fixed. I write "please fix this software bug". I was furious when my initial grading with SGC resulted in a top loader, no slab and a brief note saying the card would not grade numerically or some nonsense. I *know* I checked that box online, but it didn't print, and SGC didn't slab my card.

Years ago SGC acknowledged this, but it has never been fixed. That was not the ideal way for my introduction to TPG back then, but things have cleared up and I have been pleased with the service...still that software bug annoys me!

glchen · #7 08-22-2012, 03:13 AM

BTW, I don't think all of the "old guard" are completely gone from SGC. I know that for my most recent submission to SGC about 1-2 months ago, Michael Goldberg actually handled the loggage. He said that he was working as a consultant there, and he clarified some of the things on my submission with me. It was very helpful.

Regarding what Brian said about the software bug in the authentic checkbox on the SGC submission form, I know that I brought that up to Michael also when he was at a show in San Francisco a couple of years ago. At that time, he told me that the bug was erratic, in that for some people, the checkbox worked correctly, but for others, it did not. I know that for me, like Brian, it has never worked correctly. My memory may be failing me, but I think I also remember Michael saying something along the lines that the person who originally wrote a lot of the software at SGC stunk, or something along those lines....

(However, the person who wrote the SGC Registry software was much better.)

In Quan's case, I think if he called SGC when the submission popped and before it shipped, SGC probably would have fixed it and holdered the card. However, SGC does not holder "zombie" cards. I had an E95 Wagner that had some bits of the card glued back onto it. When I spoke with Derek Grady, he told me that SGC could not holder the card like that. However, if I removed these "zombie" parts, SGC would give me a free review to see if they could holder the card then. And when I removed those glued in parts, SGC did holder the card for me for free (not including shipping). I assume this wasn't the case for Quan since his card was probably just trimmed, but just FYI.

About free reholders, you would probably have to call SGC customer service. On my most recent submission, I had an oversized card (a 1934 Goudey Premium) crack open. This is an unfortunate thing that can happen in SGC's larger holders, which is why I usually prefer PSA or BVG for larger cards. However, the card was too large for PSA, and I am planning on selling the card, and SGC's reputation still goes further in that respect. (I have the same card holdered by Beckett for my personal collection.) Anyway, the point is, when I called SGC to tell them about this, I was immediately offered a free reholder when I send in my next submission.

Robextend · #8 08-22-2012, 10:28 AM

Quote:

Originally Posted by chaddurbin

leon--i don't submit alot so didn't have the hardcopy subs on hand, i printed the form online and they don't have the checkbox. i'd also sent earl an email informing him i'm sending a "trimmed" d359 plank his way and asked for the cost...i included that email also in c/o earl with the sub.

don't know what else i could've done, besides writing those big words in big red marker. that always got my attention in school.

Same thing happened to me with a couple T206 cards. I always send in an Excel spreadsheet that replicates the submission form. I have to send those back in on my next submission.

t206hound · #9 08-22-2012, 12:58 PM

Quote:

Originally Posted by chaddurbin

i've also been getting subpar services from sgc lately, especially after glyn and brian is gone and the new regime took over.

the latest was $25 cost to slab a trimmed d359 plank. after talking on email and writing in big letters "HOLDER IF AUTHENTIC" on the submission form and including said email...the card just came back in a cardsaver with an "altered" tag. can i be any more clear?

Yes, there is a bug with the software. I always correct the checkbox in red ink and hi-light it. But your card was deemed "altered" not authentic. SGC will only holder cards that grade numerically or are Trimmed or Color Enhanced:

"Check here if you would like SGC to encapsulate any trimmed or color-enhanced card(that is authentic) with the "A" designation."

DeanH3 · #10 08-22-2012, 07:59 PM

I have a few cards I was going to send in for review and crossover, but now I think I'm going to hold off now until they get their gasket issue fixed. Sorry this has been happening to you guys but I surely appreciate the sharing of this info. Hopefully SGC gets this fixed fast because it will definitely affect their business. I bet many others will wait to send in orders until this issue is fixed.

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